Front End Supervisor Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

I believe I can offer this company someone who not only loves working with the public everyday but is dedicated to ensuring you have customers leaving satisfied and feeling important to drive that feeling of always wanting to come back and spend their business here. I love making those connections with customers because nothing breeds loyalty more than knowing you are cared for.


Customer Service Forward

Patient and Understanding

Critical Thinking and Problem Solving

Technology Expert

Flexible (Time Management)

Engaging and Friendly

Front End Supervisor, 08/2019 to Current
Ollie's Bargain OutletSomerset, KY,
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Cultivated environment focused on customer satisfaction and unparalleled support.
Customer Service Representative, 12/2018 to 04/2019
Firstgroup PlcHomer, NE,
  • Assessed customer needs and upsold products and services to maximize deposits
  • Assisted approximately 50 customers each Day with tax and mutual fund transfer, purchase or sell questions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Upheld privacy and security requirements established by tax regulatory agencies.
  • Answered customer questions and addressed concerns.
  • Consulted with customers to determine best methods to resolve service and billing issues.
Guest Service Team Leader, 07/2012 to 11/2018
TargetCity, STATE,
  • Responded to guests, including email, telephone and in-person inquiries.
  • Investigated guest complaints and utilized critical thinking to foster expedient resolution.
  • Assisted guests in answering questions and completing check-in and check-out processes.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Merchandised and templated product displays to maximize sales potential and move product.
  • Managed and held employees accountable for their actions to ensure the team was showing off the high standards we want to show every day.
Education and Training
High School Diploma: , Expected in 05/2013
Assabet Valley Regional Technical School - Marlborough, MA
Associate of Arts: Liberal Arts And General Studies, Expected in
Quinsigamond Community College - Worcester, MA

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Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Assabet Valley Regional Technical School
  • Quinsigamond Community College
Job Titles Held:
  • Front End Supervisor
  • Customer Service Representative
  • Guest Service Team Leader
  • High School Diploma
  • Associate of Arts

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