front end supervisor resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Ambitious supervisor with over 10 years of experience. Personable, experienced with conflict resolution and sensitive to others' needs. Experienced in retail and hospitality with being professional and knowledgeable about team leadership and training. Dependable and punctual supervisor with top-notch abilities in organizing and keeping employees on task. Multi-tasking and helping where and when I was needed. Never asking someone to do something I would not do myself.

  • Merchandise Promotion and Display
  • Reporting and Performance Analysis
  • Handling Complaints and Inquiries
  • Inventory Management
  • Financial Recordkeeping
  • Health and Safety Procedures
  • Retail Operations
  • Cash Handling and Reconciliation
  • Flexible Work Schedule
  • Scheduling and Time-Tracking
  • Delegation and Supervision
  • Team Building and Motivation
  • Customer Service Management
  • Decision Making
  • Staff Coaching and Training
  • POS Terminal Operation
  • Creativity and Originality
  • Retail Industry Experience
  • Basic Mathematics
  • Critical Thinking
  • Policy Enforcement
  • Problem Anticipation and Resolution
  • Superior Work Ethic
  • Store Reset and Recovery
  • Performance Monitoring
  • Records Organization
  • Social Perceptiveness
  • Physical Stamina
  • Employee Training
  • Shelving
  • Relationship Building
  • Administrative Documentation
  • Cycle Counts and Audits
  • Multitasking and Prioritizing
  • Positive and Upbeat
  • Willingness to Learn
Work History
Front End Supervisor, 03/2021 - 08/2022
Ollie's Bargain Outlet New Boston, OH,
  • Monitored cash drawers in 5 checkout stations to verify adequate cash supply.
  • Opened and closed store by doing all necessary paperwork.
  • Counted down all tills, safe and deposits.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
Mail Carrier, 10/2019 - 07/2020
Huntington Ingalls Industries Warrenton, VA,
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Distributed mail to residences and businesses, delivering to approximately 800 customers per shift.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Helped customers by carrying oversized parcels inside residences.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Supervisor for General Contractor.
  • Helped finish other routes when someone was running behind, broke down or had large deliveries.
  • Helped maintain all work vehicles.
Sales Associate, 02/2018 - 06/2019
Securitas Security Services Usa, Inc. Moline, IL,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Maintained records related to sales, returns and inventory availability.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Tracked stock using company inventory management software.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Developed, marketed and sold full range of products and support services.
  • Went to different locations to help with inventory.
  • Went to new store locations and helped set up new store,
Lead Server and Personal Assistant , 11/2008 - 06/2016
Service By Jordan City, STATE,
  • Displayed absolute discretion at handling confidential information.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Responded to clients to facilitate communication and enhance business processes.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Organized and attended meetings and compiled related documents and reports.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Informed vendors and contractors of client project requirements to foster client satisfaction.
  • Was responsible for up to 30 servers and bartenders
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Arranged linens and table settings according to seating plan and event theme.
  • Served appetizers, delivered entrees and refilled beverages for banquet guests.
  • Maintained flexible work schedule to meet event needs.
  • Answered guest questions about event plans and food service choices.
  • Guided arriving guests to tables, took drink orders and relayed information to bartenders.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Prepared serving and appetizer trays and set tables at diverse events.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Executed synchronized meal service simultaneously serving multiple guests.
  • Adapted service based on customer requests and kitchen readiness.
  • Monitored dietary restrictions and served guests with special needs.
  • Circulated appetizer and drink trays smoothly around events to offer selections to guests.
  • Returned reusable goods and serving equipment for inventory and restock.
  • Applied wine and spirit expertise toward recommending appropriate parings for chosen meals and personal tastes.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Did payroll
  • kept shop organized and stocked.
  • Made any last minute changes per clients request.
High School Diploma: , Expected in 05/2005
Cypress Lake High School - Fort Myers, FL
Status -

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Resume Overview

School Attended

  • Cypress Lake High School

Job Titles Held:

  • Front End Supervisor
  • Mail Carrier
  • Sales Associate
  • Lead Server and Personal Assistant


  • High School Diploma

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