Accomplished former leader of an ELO Tech Crew at Manchester West High School. Determined young adult always looking to learn new skills.
Resolved technical issues for clients in person, and on the phone. Troubleshot Monitor, Scale, and scan-gun issues and resolved problems accurately and efficiently. Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs.Offered exceptional customer service to differentiate and promote the company brand.Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Coordinated hardware and software repair processes with outside vendors. Installed motherboards, processors, RAM and graphics cards. Trained 5 new employees in effective diagnostic and repair procedures. Diagnosed, installed, configured and repaired computer systems and software.
Created an ELO Tech Crew with others to help diagnose and repair PCs within Manchester West High
One year of studies, left to pursue a more challenging school
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