Self-motivated Front End Manager bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements. Well organized, punctual, adaptable, quick learning, hardworking, and reliable individual seeking helpful and passionate environment to work. Interested in Sworn Police Officer, for the Fishers Indiana Police Department.
Skills
Can work in fast pace environment while ensuring job gets done correctly
Strategic Planning
Organization
Communications
Team Building
Refunds and exchanges
Credit card processing
Stocking and replenishing
Customer assistance
Cash drawer management
Price changes
Product knowledge
Retail merchandising
Cleaning procedures
Adaptability
Friendly demeanor
Time management skills
Education
New Mexico State University At AlamogordoAlamogordo, NMExpected in – –Associate of Science:Science - GPA:
Alamogordo High SchoolAlamogordo, NM, Expected in 05/2016 – –High School Diploma : - GPA:
All American Cheerleader, played cello in orchestra for seven years, and a year in jazz band.
Work History
Albertsons Companies - Front End Manager Blairstown, NJ, 11/2019 - Current
Trained and guided team members to maintain high productivity and performance metrics
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
Supervised eight of the employees in party city
Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
Reconciled daily sales transactions to balance and log day-to-day revenue
Demonstrated new products, procedures and techniques to employees
Trained new employees in specific job requirements
Evaluated employees' strengths and assigned tasks based upon experience and training
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Checked prices for customers and processed items sold by scanning barcodes
Reviewed and resolved differences between accounting information and cash drawer
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
Educated customers on promotions to enhance sales
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
Greeted and assisted guests by gathering information pertaining to reservations or requests
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
Increased customer satisfaction by resolving any issues with product
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
Evaluated employee performance and made recommendations for improvements
Motivated employees to perform at peak productivity with morale-boosting programs
Worked with security staff and law enforcement on shoplifting and vandalism response
Five Star Quality Care, Inc. - Sales Associate Raleigh, NC, 08/2019 - 11/2019
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Operated cash register for cash, check and credit card transactions with accuracy.
Checked prices for customers and processed items sold by scanning barcodes.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Answered questions about store policies and concerns to support positive customer experiences.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Educated customers on promotions to enhance sales.
Assisted customers with special services, account updates and promotional options.
Worked closely with General Manager to solve problems and handle customer concerns.
Self - House/Pet Sitter City, STATE, 05/2015 - 10/2019
Exercised animals regularly with walks and rigorous play activities.
Mixed and administered special food formulas to individual animals based on unique dietary needs.
Organized full-service care for regular customers, including picking up and dropping off animals and client locations.
Managed and ensured pet safety and wellness in owners' absence.
Collected animal waste produced on walks and discarded in trash or approved receptacles.
Followed all pet care instructions, including dietary needs and medication regimens.
Maintained clean and organized boarding areas to promote animal wellbeing.
Cared for sick or injured animals by seeking out veterinary care and notifying owners.
Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
Occupied personal residences to maintain security of property and oversee necessary business and repair transactions during temporary absence of owner.
Maintained lawn and outdoor property for house to appear “lived-in.”
Answered telephone and doorbell, took messages and relayed information to owner.
Cared for houseplants by frequently watering during owners' absence.
Fed and walked pets, cleaning up after pets indoors and outdoors.
U Top It - Froyo Associate/Shift leader City, STATE, 04/2019 - 06/2019
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Demonstrated continuous knowledge of menu and service offerings, including promotional products and new flavors.
Accurately processed sales transactions, including cash, debit and credit.
Maintained cleanliness and organization in all areas of establishment, including supply room, prep station and restrooms.
Regularly cleaned and maintained yogurt dispensing equipment.
Maintained menu knowledge to provide recommendations and answers to customers' questions.
Introduced new menu items, sundae toppings and cone varieties to encourage upsells and add-on purchases.
Maintained separation between general use utensils and those used to dispense nuts and other food items known to cause allergic reactions.
Carried out cash and card transactions with accuracy.
Greeted incoming customers and provided friendly customer service.
Offered samples of new FroYo flavors to customers.
Filled out daily shift log to record amount of food prepared, used and leftover.
Provided product information and menu item explanation in consideration of dietary restrictions.
Assisted guests, including offering personable greetings and taking orders.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Cleaned food preparation areas, tools and equipment.
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