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Front Desk Supervisor Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Experienced Medical Front Desk professional offering 6 years of Medical Office superior service. Highly skilled in managing patients, mitigating dissatisfaction and increasing Patient loyalty through targeted service. Proficient in Medical Billing and Physical Therapy Office, with friendly and decisive approach to resolving challenges. Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.

Skills
  • Bilingual (Spanish & English)
  • Proficient in Excel, Data Entry, Records Management
  • Excellent Customer Service Skills
  • Strong Work Ethic
  • Research Skills
  • Word processing
  • Check-In and Check-Out Procedures
  • Team Leadership
  • Training and Development
  • Scheduling
  • Quality Management
  • File management
  • Effective Planning
  • Team Building
  • Problem-solving skills
  • Training and mentoring
  • Organization and Time management
  • MS Office
  • Detail-oriented
  • Conflict resolution
Work History
Front Desk Supervisor, 03/2019 to 04/2020
Beaver Run Resort & Conference CenterBreckenridge, CO,
  • Welcomed patients and immediately offered assistance by asking open-ended questions.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Answered phone calls and messages for physician medical facility, scheduling appointments and handling patient inquiries.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Workers Compensation Coordinator: Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
Physical Therapist Assistant, 04/2017 to 03/2019
Banner HealthTempe, AZ,
  • Worked in acute care setting and created individualized exercise programs for patients.
  • Assisted [Number] Physical Therapists to initiate different patient care plans in outpatient setting.
  • Answered questions from patients via email, phone and in person.
  • Communicated with physicians to provide updates on patient care.
  • Documented each patient case with updates in computer system.
  • Scheduled patient appointments to meet treatment requirements and provide quality care.
  • Assessed treatment plans and made adjustments as needed for maximum benefits.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Physical Therapist Assistant, 02/2016 to 01/2017
Banner HealthPhoenix, AZ,
  • Assisted [Number] Physical Therapists to initiate different patient care plans in outpatient setting.
  • Communicated with physicians to provide updates on patient care.
  • Scheduled patient appointments to meet treatment requirements and provide quality care.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Worked in acute care setting and created individualized exercise programs for patients.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Maintained energy and enthusiasm in fast-paced environment.
Medical Billing Specialist, 11/2014 to 01/2016
Cvs HealthLakeland, FL,
  • Managed collections claims for unpaid bills against estates of debtors.
  • Located errors and promptly refiled rejected claims.
  • Trained new employees on multiple medical billing programs and data entry software.
  • Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
  • Maintained and updated collections tracking spreadsheet to help organize payment information.
  • Printed and reviewed monthly patient aging report and solicited overdue payments.
  • Evaluated patients' financial status and established appropriate payment plans.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Posted and adjusted payments from insurance companies.
  • Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
  • Accurately posted surgeries, hospital visits and payments for assigned carriers.
  • Accurately posted and sent out all medical claims.
  • Orchestrated day-to-day operations of billing department, including medical coding, payment posting, accounts receivables and collections.
  • Communicated with insurance providers to resolve any denied claims and resubmit.
  • Posted surgical charges for seven doctors in orthopedics clinic.
  • Enforced operational compliance with state and federal laws and JCAHO standards.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
Education
High School Diploma: , Expected in 06/2006
John C Fremont High School - Los Angeles, CA,
GPA:

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Resume Overview

School Attended
  • John C Fremont High School
Job Titles Held:
  • Front Desk Supervisor
  • Physical Therapist Assistant
  • Physical Therapist Assistant
  • Medical Billing Specialist
Degrees
  • High School Diploma