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front desk supervisor resume example with 7 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Ambitious [Job Title] with [Number] years of experience and passion for local [Type] industry. Personable, experienced with conflict resolution and sensitive to others' needs.

Skills
  • Full results: Proficient
  • Customer focus & orientation — Proficient
  • February 2022
  • Responding to customer situations with sensitivity
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field.
Work History
01/2020 to 01/2022
Front Desk Supervisor Radisson Hotel Group Omaha, NE,
  • Checked in a high volume of guests in a friendly, prompt, and professional manner using lightspeed
  • PMS
  • Created reservations for guests, issued room keys and provided information on hotel services and room locations
  • Answered high volume of calls in a prompt and courteous manner
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned bank
  • Issued, controlled, and released guest safe deposit boxes
  • Responded appropriately to guest complaints
  • Attentive to appropriate service recovery gestures in order to ensure total guest satisfaction
  • Performed other duties as assigned including guest room tours, concierge services, special guest requests, etc
  • Invoiced and billed guests for their stay and services used, posted checks to vendors, and distributed employee checks
  • Handled guest mail and messages with respect to privacy and professionalism
  • High knowledge of the hotel brands and various programs like travel programs, vouchers, and knowledge of the locations near the hotel
  • Excellent communication between various departments with management on guest comments and concerns
  • Responded quickly to high volume incoming calls, lobby visitors, and team members needing front desk assistance
  • Maintained a high level of service and hospitality
  • Reconciled guest accounts, while also balancing the cash drawer and logging all receipts
  • Investigated and resolve out-of-balance accounts, keeping accurate financial records and ledgers up to date
  • Helped to prepare forecasts and possible audits
  • Ensured that the hotel is well-maintained by scheduling repairs and maintenance as needed
  • Reviewed guest complaints, concerns, or issues in order to make decisions about how to respond to them in a timely matter
  • Helped manage the daily operations of the hotel including hiring, training, scheduling, and supervising staff members
  • Ensured that guests are satisfied with their experience at the hotel throughout their stay, while also having regular contact with guests for feedback
  • Oversee the financial operations of the hotel such as revenue management
  • Assigned rooms to guests based on availability or preferences as indicated in reservations
  • Supervised the activities of employees at the front desk to ensure that they are greeting guests in a friendly manner and answering any questions they may have regarding hotel policies or services provided.
01/2018 to 01/2020
Housekeeping Servicemaster Clean Frankfort, IL,
  • Performed cleaning duties in all guest areas and back of house
  • Consistently offered professional, friendly, and engaging service
  • Ensured housekeeping departmental standards are followed
  • Responded in a timely matter to guests special requests for miscellaneous items such as extra towels, blankets, etc
  • Maintained inventory count of necessary supplies
  • Reported necessary maintenance requests
  • Followed departmental policies and procedures
  • Followed all safety and sanitation policies required to keep the hotels standards up to date
  • Assisted other departments when needed to ensure optimum service to all guests
  • Performed additional duties as instructed that are needed daily.
01/2015 to 01/2018
Technical Support Representative Total System Services, Inc. Atlanta, GA,
  • Talked to customers over the phone, and identified the technical issues they may be experiencing
  • Navigated through online programs to find solutions, and notate the customers records
  • Effortlessly multi-tasked by speaking with the customer, troubleshooting, and using a computer to discover and input information
  • Professionally engaged with customers that may be frustrated at times
  • Worked from a distraction free environment, wearing a headset for the duration of the day, and answered over 50 inbound phone calls daily
  • Possessed the ability to work independently in a virtual environment
  • Calmly de-escalated high volume inbound calls, and walked customers through step by step solutions by troubleshooting instructions
  • Possessed the ability to learn new concepts in a remote learning environment
  • Increased sales by 10% on AT&T apple products and promotional offers.
Education
Expected in to to
Bachelor's of Science: Hospitality Management
Everglades University - ,
GPA:

GPA: 3.25, . In order to learn new skills and find a career, I'm looking to get recruited through an internship.

Expected in to to
Bachelor's degree: Hospitality Management
Everglades University - Boca Raton, FL
GPA:

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Resume Overview

School Attended

  • Everglades University
  • Everglades University

Job Titles Held:

  • Front Desk Supervisor
  • Housekeeping
  • Technical Support Representative

Degrees

  • Bachelor's of Science
  • Bachelor's degree

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