Motivated professional with talent for coordinating customer/patient services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Skills
Oral and written communications
Listening skills
Administrative skills
Sales expertise
Technologically savvy
Microsoft Office expertise
Customer relations
Adaptive team player
Experience
10/2020 to 07/2021
Front Desk SpecialistLehigh Valley Hospital & Health – Phillipsburg, PA,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process and collecting payment for services.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Set up appointments for physician visits and procedures using calendar software.
Delivered high-quality administrative and customer service to sustain patient and work flows in a fast-paced environment seeing 200+ patients per day.
Scanned insurance cards, documented demographics and health history as well as verified patient coverage for upcoming procedures or appointments.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
07/2019 to 10/2020
Back Office ManagerScioto – Uniontown, OH,
Handled supply purchases and inventory management for office operations and equipment maintenance.
Monitored calendars and scheduled appointments based on availability and established load limits.
Collected payments, issued receipts, updated accounts to reflect new balances, answered approximately 50+ phone calls daily and pleasantly welcomed visitors to office.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Helped patients feel comfortable with procedures by explaining steps and answering questions.
Generated precise x-ray images of target body areas to aid physician in diagnosing patients' issues.
09/2016 to 07/2019
Sales AssociateUnitypoint Health – Conrad, ,
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Built trusting relationships with customers by making personal connections.
Worked as a team to help an average of 300+ customers per day by responding to inquiries and locating products.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered incoming telephone calls to provide store, products and services information.
Met merchandise processing standards and maintained organized and accessible work area.
03/2018 to 06/2018
Administrative InternBentley Assisted Living – City, STATE,
Created and implemented new organizational and recordkeeping processes for notes, records and documents.
Proofed and edited letters and other correspondence to correct grammar and spelling errors.
Developed strong and trusting rapport with patients and families to facilitate smooth, quality care as well as providing emotional support and daily living instruction.
Organized and maintained payroll information by entering data, deleting errors, collecting information, preparing reports, compiling summaries of earnings, taxes, deductions, leave, disability and nontaxable wages.
Followed all IRS guidelines and state regulations when submitting payroll taxes.
Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables and profits and losses.
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