Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Motivated professional with talent for coordinating customer/patient services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

  • Oral and written communications
  • Listening skills
  • Administrative skills
  • Sales expertise
  • Technologically savvy
  • Microsoft Office expertise
  • Customer relations
  • Adaptive team player
10/2020 to 07/2021
Front Desk Specialist Lehigh Valley Hospital & Health Phillipsburg, PA,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process and collecting payment for services.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Set up appointments for physician visits and procedures using calendar software.
  • Delivered high-quality administrative and customer service to sustain patient and work flows in a fast-paced environment seeing 200+ patients per day.
  • Scanned insurance cards, documented demographics and health history as well as verified patient coverage for upcoming procedures or appointments.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
07/2019 to 10/2020
Back Office Manager Scioto Uniontown, OH,
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Collected payments, issued receipts, updated accounts to reflect new balances, answered approximately 50+ phone calls daily and pleasantly welcomed visitors to office.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Helped patients feel comfortable with procedures by explaining steps and answering questions.
  • Generated precise x-ray images of target body areas to aid physician in diagnosing patients' issues.
09/2016 to 07/2019
Sales Associate Unitypoint Health Conrad, ,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built trusting relationships with customers by making personal connections.
  • Worked as a team to help an average of 300+ customers per day by responding to inquiries and locating products.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide store, products and services information.
  • Met merchandise processing standards and maintained organized and accessible work area.
03/2018 to 06/2018
Administrative Intern Bentley Assisted Living City, STATE,
  • Created and implemented new organizational and recordkeeping processes for notes, records and documents.
  • Proofed and edited letters and other correspondence to correct grammar and spelling errors.
  • Developed strong and trusting rapport with patients and families to facilitate smooth, quality care as well as providing emotional support and daily living instruction.
  • Organized and maintained payroll information by entering data, deleting errors, collecting information, preparing reports, compiling summaries of earnings, taxes, deductions, leave, disability and nontaxable wages.
  • Followed all IRS guidelines and state regulations when submitting payroll taxes.
  • Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables and profits and losses.
Expected in 2018
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