Front Desk Specialist Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Service-oriented Front Desk Agent and housekeeper with 8 years of experience providing unparalleled service to guests. Delivers pleasant and comfortable guest experiences. Well-versed in managing reservations and group events.

  • Credit and cash payments
  • Guest amenities
  • Transportation information
  • Safety and security procedures
  • Fluent in English and Spanish
  • Oral and written communications
  • Hospitality services
  • Listening skills
  • Team oversight
  • Mail and packages
  • Reservations
Front Desk Specialist, 04/2020 to Current
Lehigh Valley Hospital & HealthEast Stroudsburg, PA,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Facilitated front desk operations for busy high-volume occupancy.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Supervised daily operations of property front desk in absence of manager.
Reservation Sales Agent, 11/2019 to 04/2020
Hilton WorldwideTampa, FL,
  • Answered questions about resort facilities and local attractions to help customers make favorable choices.
  • Managed rooms effectively based on complete and current knowledge of availability and rates.
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Relayed information on availability, pricing and discounts to customers.
  • Suggested amenities suited to clients' needs.
  • Coordinated with front desk staff to maintain maximum occupancy.
  • Kept accurate knowledge of all types of rooms available at various resort locations.
Front Desk Specialist, 03/2017 to 11/2019
Lehigh Valley Hospital & HealthHazleton, PA,
Housekeeping Inspector, 12/2013 to 03/2017
Hersha Hospitality Management, LpHuntsville, TX,
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Washed and dried dishes to maintain clean and orderly kitchen.
  • Interacted positively with residents while cleaning apartments and common areas.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
Education and Training
High School Diploma: , Expected in 2017
Goal Academy - Craig, CO,

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Resume Overview

School Attended
  • Goal Academy
Job Titles Held:
  • Front Desk Specialist
  • Reservation Sales Agent
  • Front Desk Specialist
  • Housekeeping Inspector
  • High School Diploma

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