Played an instrumental role in increasing customer satisfaction ratings index from 50% to 91% within 2 years. Improved customer retention in 2014 by 90% from the previous five years. 10+years as Customer Service Manager. Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging. Managed front desk operations with a staff of four. Account services manager for platinum guests. Maintained a guest satisfaction rating of greater than 90% for Dec. 2014.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.Provided a high level of product and leadership support to representatives and clients.Effectively communicated with team members to maintain clearly defined expectations.Resolved customer questions, issues and complaints.Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Graduated Suma Cum Laude in my class. Learned the art of Cosmetology and Hair treatment training.Haircutting and
Chemical Services training,Nail Technology,Sanitation training,Coursework in Business and Management
GPA: 3.7Top 90Coursework in Marketing, Business Management and CommunicationsCustomer Service Manager Certificate (CSMC)Completed customer service management training% of class
art, cashier, Computer Networking, client, excellent customer service, Customer Service, hiring, Interior Design, inventory control, managing, Operating Systems, Programming, receiving, Sales, shipping
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