Front Desk Representative Resume Example
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
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Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
- Consistently generated additional revenue through skilled sales techniques.
Market Research
- Interviewed clients via market research surveys to identify product issues and customer needs.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Served as the main liaison between customers, management and sales team.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Directed calls to appropriate individuals and departments.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Helped drive sales goals and achieve monthly quotas.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls with up to 20 calls in queue per hour.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Identified chronic customer issues by creating and maintaining customer complaint log.
- Managed high call volume with tact and professionalism.
- Initiated operations improvements to improve overall call center productivity.
- Provided incentive to increase productivity by offering employees awards for best customer service.
- Acted professionally and patiently when addressing negative customer feedback.
- Ensured merchandise signing is complete and accurate
- Assisted in conducting spot audits of assigned areas to ensure accuracy
- Assisted in placement as needed
- Led merchandise selection, pricing, planning and marketing.
- Answered customer questions regarding store merchandise, department information
- Created visual marketing and styled window displays.
- Conferred with store managers to obtain information about customer needs
- Partnered with sales representatives and managers to coordinate delivery
- Execution of sign setup and removal for assigned family of business.
- Answered an average of 50 calls per day by addressing student inquiries, solving assistance to new enrolling students.
- Politely assisted customers in person and via telephone.
- Directed calls to appropriate individuals and departments.
- Advised and mentored undergraduate students placed on academic probation.
- Guided students in using technology to support educational research.
- Carefully reviewed test results for accuracy.
- Input grades into Datel
- Mailed college transcripts
- Fax college transfer documents
- Filed student records
- Organized all new student paperwork.
- Opened and properly distributed incoming mail.
Criminal Justice GPA: 3.5
Awarded the Bear Kat Transfer Scholarship
Student body Government Representative
Criminal Justice overall GPA: 3.5 GPA: 4.0 in Major
President of the Criminal Justice Club
Vice President of Student Government Association
Awarded the CCPD Criminal Justice Scholarship
Awarded Outstanding Student in Criminal Justice
Nominated for Hall of Fame
Deans List
Community Project of the Year Award
Extensive Community Service hours
Graduated Permanent Honor Roll
10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Public Speaking, Multi line Telephone Skills, Time Management, Travel Arrangements, Type 40 WPM, Typing, Vendor Management, Writing, Letters and Memos, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading
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Resume Overview
School Attended
- Sam Houston State
- Del Mar College
Job Titles Held:
- Front Desk Representative
- Senior Interviewer
- Signing Lead
- Student Enrollment Rep
Degrees
- Bachelor of Science : Criminal Justice
Associate of Arts : Criminal Justice
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