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Front Desk Representative Resume Example

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FRONT DESK REPRESENTATIVE
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Opening/closing procedures
  • Energetic work attitude
  • Large cash/check deposits expert
  • Customer service expert
  • Inventory control familiarity
  • Top sales performer
  • Muliti line phone ability
Accomplishments

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales 

  • Consistently generated additional revenue through skilled sales techniques.

Market Research 

  • Interviewed clients via market research surveys to identify product issues and customer needs.

Work Experience
02/2014 to 08/2014
Front Desk Representative Candlewood Suites － Corpus Christi, TX
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Directed calls to appropriate individuals and departments.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Helped drive sales goals and achieve monthly quotas.
07/2013 to 02/2014
Senior Interviewer Directions in Research － Corpus Christi, Texas

  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to 20 calls in queue per hour.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Managed high call volume with tact and professionalism.
  • Initiated operations improvements to improve overall call center productivity.
  • Provided incentive to increase productivity by offering employees awards for best customer service.
  • Acted professionally and patiently when addressing negative customer feedback.
12/2011 to 02/2013
Signing Lead Macys － Corpus Christi, TX
  • Ensured merchandise signing is complete and accurate
  • Assisted in conducting spot audits of assigned areas to ensure accuracy
  • Assisted in placement as needed
  • Led merchandise selection, pricing, planning and marketing.
  • Answered customer questions regarding store merchandise, department information
  • Created visual marketing and styled window displays.
  • Conferred with store managers to obtain information about customer needs
  • Partnered with sales representatives and managers to coordinate delivery
  • Execution of sign setup and removal for assigned family of business.
03/2009 to 12/2010
Student Enrollment Rep Del Mar College － Corpus Christi, TX
  • Answered an average of 50 calls per day by addressing student inquiries, solving assistance to new enrolling students.
  • Politely assisted customers in person and via telephone.
  • Directed calls to appropriate individuals and departments.
  • Advised and mentored undergraduate students placed on academic probation.
  • Guided students in using technology to support educational research.
  • Carefully reviewed test results for accuracy.
  • Input grades into Datel
  • Mailed college transcripts
  • Fax college transfer documents
  • Filed student records
  • Organized all new student paperwork.
  • Opened and properly distributed incoming mail.
Educational Background
2015
Bachelor of Science: Criminal Justice Sam Houston State － Huntsville, TX GPA: GPA: 3.5 l Awarded the Bear Kat Transfer Scholarship pricing. schedule.

Criminal Justice GPA: 3.5

Awarded the Bear Kat Transfer Scholarship

Student body Government Representative
2012
Associate of Arts: Criminal Justice Del Mar College － Corpus Christi, TX GPA: GPA: 3.5 GPA: 4.0

Criminal Justice overall GPA: 3.5 GPA: 4.0 in Major

President of the Criminal Justice Club

Vice President of Student Government Association

Awarded the CCPD Criminal Justice Scholarship

Awarded Outstanding Student in Criminal Justice

Nominated for Hall of Fame

Deans List

Community Project of the Year Award

Extensive Community Service hours

Graduated Permanent Honor Roll

Skills

10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Public Speaking, Multi line Telephone Skills, Time Management, Travel Arrangements, Type 40 WPM, Typing, Vendor Management, Writing, Letters and Memos, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading

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Resume Overview

Companies Worked For:

  • Candlewood Suites
  • Directions in Research
  • Macys
  • Del Mar College

School Attended

  • Sam Houston State
  • Del Mar College

Job Titles Held:

  • Front Desk Representative
  • Senior Interviewer
  • Signing Lead
  • Student Enrollment Rep

Degrees

  • Bachelor of Science : Criminal Justice
    Associate of Arts : Criminal Justice

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