front desk receptionist resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly dental hygienist student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Office administration
Telephone etiquette
Decision-Making Abilities
Sensitive Information Handling
Time management strength
Multi-tasking skill
Good listening skills
Money handling abilities
Trustworthy companion
Excellent Communication Skills
Microsoft Excel
Positive Attitude
Office Operations
Patient Service
Work History
Front Desk Receptionist, 07/2018 to Current Akumin Inc. J Usf – Delray Beach, FL,
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Maintained transaction security by verifying payment cards against identification.
Collected room deposits, fees, and payments.
Entered customer data into room system and updated information whenever patrons changed rooms.
Kept accounts in balance and ran daily reports to verify totals.
Exceeded goals through effective task prioritization and great work ethic
Oversaw daily operations to ensure high levels of productivity
Supervised front desk staff consisting of 10 - 15 employees
Oversaw all front desk operations for hotel reputation, staff productivity, and operational efficiency
Oversaw fast-paced front desk operations and guests' needs at busy facility
Nursing Assistant, 03/2020 to Current Conemaugh Health System – Johnstown, PA,
Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Maintaining teamwork between 6 - 10 staff members at one time.
Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures, and follow-up care needs.
Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Documented all care actions by completing records and logs in medical software system.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Transported patients to treatment units and operating rooms by using wheelchairs, stretchers, or moveable beds
Cashier Team Lead, 03/2018 to 12/2020 Cargo Largo – Independence, MO,
Performed store opening, closing, and shift change actions, including completing accurate shift logs, to keep operations efficient and current.
Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill, and efficiency levels.
Processed POS transactions, including checks, cash, and credit purchases or refunds.
Mentored new team members on POS system operation, customer service strategies, and sales goals.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Oversaw group of 15 cashiers and service staff, supervising performance, correcting problems, and boosting efficiency to optimize team operations and dynamics
Assistant Manager, 06/2017 to 12/2018 El Pollo Loco Holdings – Richmond, TX,
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Increased sales by driving operational efficiencies and building excellent customer rapport.
Monitoring 7 - 10 staff members
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Education
Associate of Science: Dental Hygienist , Expected in 05/2022 to Middlesex County College - Edison, NJ GPA:
Diploma : , Expected in 06/2018 to Edison High School - Edison, NJ GPA:
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