Front Desk Receptionist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Patient-oriented Medical Receptionist with background in billing and collections, records management and maintenance,

appointment setting, strong attention to detail, professional telephone etiquette, and organizational skills. I have a

background in billing and collections. I would also make a very efficient Administrative Assistant skilled in

tackling administrative and patient-oriented tasks in a fast-paced environment.

Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients

and colleagues. Flexible and hardworking with the drive to succeed.

  • Records management professional
  • Composed and professional demeanor
  • Records maintenance professional
  • Office management professional
  • Familiar with commercial and private insurance carriers
  • Resourceful and reliable worker
  • Understands insurance benefits
  • Office support (phones, faxing, filing)
  • Schedule management
  • Dental terminology knowledge
  • Meticulous attention to detail
  • Results-oriented
  • Time management
  • Self-directed
  • Strong interpersonal skills
  • Medical terminology
  • Claims appeal procedures
  • Insurance eligibility verifications
  • Patient charting
  • Mail management

Front Desk Receptionist, 02/2014 to Current
IntraloxGrand Rapids, MI,
  • Worked very proficiently in Dentrix, Dexis, and Romexis dental softwares
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Sent prior approvals for all major procedures to both Medicaid and commercial insurance companies
  • Maintained a well organized patient schedule for doctors and hygienists according to the preferences of each
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Maintained an up-to-date department organizational chart.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Received and screened a high volume of internal and external communications, including email and mail.
Front Desk, 03/2013 to 2014
Hand & StoneCosta Mesa, CA,
  • Scheduled appointments, registered patients and assisted patients with their therapy.
  • Coded inpatient charts at a rate of number per hour or number per day.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Professionally and courteously verified appointment times with patients.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
  • Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Verified patients' eligibility and claims status with insurance agencies.
  • Entered orders into the EMR system efficiently and without errors.
  • Prepared patient charts accurately and neatly for the clinic.
  • Prepared patient charts, pre-admissions and consent forms as necessary.
  • Maintained strict patient and physician confidentiality.
  • Managed collections claims for unpaid bills against the estates of debtors.
Office Assistant/Waitress/Cashier, 11/2010 to 12/2013
Court Street GrilleCity, STATE,
  • Managed office supplies, vendors, organization and upkeep.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Maintained a clean reception area, including lounge and associated areas.
  • Organized all new hire, security and temporary paperwork.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
  • Screened all visitors and directed them to the correct employee or office.
  • Greeted each customer with friendly eye contact Answered telephone calls and responded to inquiries.
  • Assigned patrons to tables suitable for their needs and according to rotation.
  • Assisted in maintaining preparation and service areas in a sanitary condition Cleaned and organized eating, service, and kitchen areas Responsible for the production and plating of desserts.
Associate of Accounting: Accounting and Finance, Expected in 2016
Catawba Valley Community College - Hickory, NC

I am currently working my way toward finishing my Associates of Accounting Degree, as well as eventually going on to get my Master's Degree from Gardner Webb.

Coursework in Human Resource Management and Business Administration

General Education Degree: , Expected in 2012
Gaston College - Dallas, NC
Associate of Arts: , Expected in
- ,

Insurance benefits, charts, data entry, documentation, faxing, filing, forms, home care, insurance claims, meetings, office skills and management, coding, reception, recording, tables, telephone skills.

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Resume Strength

  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Catawba Valley Community College
  • Gaston College
Job Titles Held:
  • Front Desk Receptionist
  • Front Desk
  • Office Assistant/Waitress/Cashier
  • Associate of Accounting
  • General Education Degree
  • Associate of Arts

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