LiveCareer-Resume

front desk receptionist resume example with 7+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.

Detail-oriented with demonstrated excellence in reception and administration. Excel at providing proactive customer service in hospitality establishments. Well versed in Microsoft office with accuracy in data entry and reservation management.

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations.

Skills
  • Decision-Making Abilities
  • Sensitive Information Handling
  • Call Forwarding
  • Office administration
  • Telephone etiquette
  • Researching skills
  • Word processing
  • Office management
  • File management
  • Scheduling
  • Sorting and labeling
  • Office supplies inventory management
  • Administrative support
  • Mail sorting
  • Mail handling
  • Cash Handling
  • Verbal and written communication
  • Meeting scheduling
  • Office organization
  • Problem-solving skills
  • Problem-solving
  • Time management
  • Skilled in Software
  • Performance improvement
  • Filing
  • Social perceptiveness
  • Strategic Planning
Work History
06/2020 to Current Front Desk Receptionist Norsk Hydro Asa | Grevenbroich, DE,
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
10/2019 to 01/2020 Group Leader Ppg Industries, Inc. | Camarillo, CA,
  • Aligned strategies with expected production demands and particular customer requirements.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Trained new Job titles by relaying information on company procedures, safety requirements and Task and delivered constructive criticism upon completion of job tasks.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Reorganized and enhanced employee training to close knowledge gaps and boost group performance.
  • Developed quality-driven culture to boost team performance and efficiency while maintaining highly satisfied workforce.
  • Investigated and solved workflow problems with cross-functional collaboration and open communication.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
06/2006 to 12/2012 Administrative Assistant Outsource Consulting Services, Inc | Oakland, CA,
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Maintained complex digital filing system for financial information.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Executed record filing system to improve document organization and management.
Education
Expected in 05/2006 High School Diploma | Pike Central High School, Petersburg, IN GPA:
Expected in 12/2020 CCMA | Vincennes University, Jasper, IN, GPA:
Certifications

Certified Clinical Medical Assistant

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Resume Overview

School Attended

  • Pike Central High School
  • Vincennes University

Job Titles Held:

  • Front Desk Receptionist
  • Group Leader
  • Administrative Assistant

Degrees

  • High School Diploma
  • CCMA

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