Professional and detail-oriented front desk agent with demonstrated excellence in reception and administration. Excel at providing proactive customer service in hospitality establishments. Well versed in Microsoft,excel and nextgen with accuracy in data entry and reservation management. Skilled in telephone calls, customer inquiries and software troubleshooting . Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Computer savvy with efficient multitasking and planning
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