BACHELOR OF BUSINESS ADMINISTRATION: Accounting,
Current University of Houston - Houston,
TX GPA: 3.4/4.0
High School Diploma: 2007 Robert Lee HIgh School - Houston,
Hard worker with strong problem solving skills. Excellent & Effective written and verbal communication skills. Dedicated with exceptional customer service skills. Attention to detail, flexible with good time management skills. Organized and efficient in performing tasks. Ability to communicate information and ideas in speaking. Ability to arrange things or actions in a certain order. Ability to work independently and in a team.
CUSTOMER SERVICE SKILLS
FRONT DESK/RECEPTIONIST , 02/2012
to Current LaQuinta Inn & Suites – Houston,
Manage product awareness, customer satisfaction, and sales.
Greeted all the guests coming to the front desk on arrival with courtesy.
Handle cash and credit card receipts and Process refunds.
Assist with stocking storage room, cleaning-up, and displaying merchandise.
Verify prices or merchandise.
Process lost items.
Administered all the mails and pick up packages and distributed them accordingly.
Ensured a neat and clean lobby and reception area for the guests and visitors.
Managed the multiple phone lines, screened the calls and then directed them to the required department.
Coordinated with the office assistant to ensure that all the supplies in the kitchen and dining room are adequate.
Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
Create a daily sales report.
to 12/2011 Ekkos Deli – Houston,
Greeted and assisted customers with food and beverage orders.
Received incoming calls and provided information regarding to products.
Assisted customers by providing information and resolving their complaints.
Accept cash, and credit card payments, and operate a computerized console machine and a cash register.
Answer customer questions, and provide accurate directions where possible.
Receive payment from customers, establish or identify prices of goods & services using optical price scanners.
Cleaned windows, glass partitions, and mirrors with different cleaning agents.
Refilled propane tanks, check pressure gauges and restocked supplies.
Operate the gas pumping device and fill gas into the automobiles in appropriate quantities.
Ensure the availability of stationary at the office.
Maintain stocks of the requisites.
Restocked retail items on shelves.
Issue receipts, refunds, credits, or change due to customers, maintains clean& orderly check out areas.
MEDICAL ASSISTANT, 02/2010
to 12/2010 Spring Branch Family Clinic – Houston,
Performed and processed x-rays under the direction of doctors.
Answer office phones and schedule appointments
Greet patients and prepare them for examinations
Obtain patient medical history and vital signs
Assist physician during patient examinations
Perform routine laboratory tests and administer injections
Explain treatment procedures, medications, special diets, or doctor\'s instructions
Perform electrocardiograms and other diagnostic tests
Authorize drug refills and provide prescription information to pharmacies
Assist with insurance, coding, and billing paperwork
WAREHOUSE ASSOCIATE, 01/2009
to 01/2010 Lighting Unlimited – Houston,
Received and processed special order via telephone and vendor purchase orders.
Processed outbound orders.
Conducted location and inventory lookups.
Displayed merchandise in the store.
Organized and processed customer orders to ensure truck departure timelines were met.
Processed merchandise returns and exchanges.
Prepare a wide variety of shipments and prepare mailing labels.
Assisted with duties in other areas of the store.
Pull and package merchandise for shipments/will call.
Drive company vehicle to transport merchandise at destinations.
Perform cycle counts utilizing computer in order to track shipments and inventory.
Coordinate warehouse operation to help internal and external customers.