Personable and dedicated Customer Service Representative.
Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
• Welcomed each new arrival pleasantly, confirmed reservations and identification.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided guests with above-and-beyond service, including making outside venue reservations.
•Used opera to process reservations, check-ins and check-outs.
• Maintained transaction security by verifying payment cards against identification.
• Explained details regarding property, including restaurants, pool area and fitness center to acclimate patrons to resort environment. •Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
• Collected cash and card payments from guests and updated account balances.
•Frequently monitored front desk email for any incoming credit card authorization forms for upcoming reservations and updated reservations accordingly.
•Resolved customer issues quickly and notified management immediately when problems escalated.
• Immediately contacted housekeeping staff and maintenance department regarding guest room issues to promote quick remediation.
•Answered phones, responded to inquiries and transferred calls to correct departments and personnel.
• Maintained financial accuracy by collecting deposits, fees and payments.
• Received packages and mail at front desk and dispersed to correct departments.
•Frequently assisted guests in Spanish as the only bilingual receptionist.
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