Front Desk Receptionist Resume Example Company Name

FRONT DESK RECEPTIONIST

Summary

Personable and dedicated Customer Service Representative.

Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

Bilingual.
Active listener.
Flexible and able to adjust to the work environment..
Excellent verbal communication.
Works well with others.
Multi-tasking.
Self-presentation and positive attitude.
Patient with demanding customers.

Remain calm, courteous and respectful at all times.
Learns about company's services quickly.
Customer Service
Effective planning
Cash transactions
Hospitality services
Call routing
Customer assistance and interaction

Experience

Front Desk Receptionist, Company Name, October 2019-CurrentCity, State

• Welcomed each new arrival pleasantly, confirmed reservations and identification.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided guests with above-and-beyond service, including making outside venue reservations.

•Used opera to process reservations, check-ins and check-outs.

• Maintained transaction security by verifying payment cards against identification.
• Explained details regarding property, including restaurants, pool area and fitness center to acclimate patrons to resort environment. •Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
• Collected cash and card payments from guests and updated account balances.
•Frequently monitored front desk email for any incoming credit card authorization forms for upcoming reservations and updated reservations accordingly.
•Resolved customer issues quickly and notified management immediately when problems escalated.
• Immediately contacted housekeeping staff and maintenance department regarding guest room issues to promote quick remediation.
•Answered phones, responded to inquiries and transferred calls to correct departments and personnel.
• Maintained financial accuracy by collecting deposits, fees and payments.

• Received packages and mail at front desk and dispersed to correct departments.
•Frequently assisted guests in Spanish as the only bilingual receptionist.

Life Insurance Agent, Company Name, July 2019-January 2020City, State

Ensured that policy requirements were fulfilled, including any necessary medical examinations and the completion of appropriate forms.
Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
Calculate premiums and establish payment method.
Maintain contact with existing clients to determine whether their financial needs have changed.
Cold call potential clients based on acquired leads and client referrals.
Communicated with clients to understand needs and identify best policies for each case.

Kids Club Associate, Company Name, November 2015-August 2019City, State

Greeted parents and children and engaged in pleasant conversations while managing check-in process.
Created kid's profile for every new joining member explaining everything about the program, rules and any concerning questions.
Maintain a safe play environment Observe and monitor children's play activities.
Communicate with parents or guardians about daily activities.
Help children with school work and homework.
Organize and store toys and materials to ensure order in activity areas.
Set up and led recreational activities such as games, read-along and crafts for children during particularly busy times.
Completed and submitted required paperwork each shift, including attendance logs and accident reports.
Managed safety and security of all children under care
Kept areas clean, organized and stocked, and sanitized surfaces and toys each hour.
Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
Monitored entrances and exits to maintain safety and organized environments.
Consulted with families to discuss activities and behaviors of each child.

Cashier and Waitress, Company Name, August 2011-July 2015City, State

Welcomed each arriving customer pleasantly.
Answered questions about menu items and concerns to support positive customer experiences.
Receive payment by cash or credit and debit cards.
Issue receipts, refunds or change due to customers.
Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Maintain clean and orderly checkout areas and complete general cleaning duties, such as sweeping, mopping floors, cleaning bathrooms and emptying trash cans.
Supervise others and provide on the job training.
Prepared beverages and filled food orders for customers.
Set up new special displays each morning.
Collect and return dirty dishes to the kitchen for washing.

Education and Training

High school diplomaEncina Preparatory High School, , CityState2011

Certifications

Bilingual (10+ years)

Customer Service (9 years)

Computer Literacy (10+ years)

Upselling (1 year)

Front Desk Certifications and Licenses Life Insurance October 2019 to October 2021

Resume Overview

School Attended

Encina Preparatory High School

Job Titles Held:

Front Desk Receptionist
Life Insurance Agent
Kids Club Associate
Cashier and Waitress

Degrees

High school diploma

Front Desk Receptionist Resume Example

Resume Score: 80%

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