front desk receptionist resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

A highly committed individual with the ability to accurately keep records of every transaction. Also a very strong and motivated individual. Able to adhere to rules and regulations guiding the company. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills. Excellent problem-solver and clear communicator with positive and upbeat personality. Motivated to learn, grown and excel in the healthcare industry.

  • Office administration
  • Telephone etiquette/ effective communication skills
  • Decision-Making Abilities
  • Sensitive Information Handling
  • Performance improvement
  • Scheduling
  • Proficient in data entry and filing documents
  • Administrative support
  • Word processing. Knowledge of MS,Excel,dentrix, and outlook
  • Office organization skills
  • Problem-solving skills
  • Call Forwarding
  • Able to multi task and work under pressure.
Work History
04/2019 to Current Front Desk Receptionist Primepay | Phoenix, AZ,
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads.
  • Assisted patients in completing all necessary forms and documents.
  • Scheduled, rescheduled and handled cancelled appointments for patients for 25 practices.
  • Documented patients' dental health information, medical history and general information such as first and last name, d.o.b, and getting a good call back number, address, email, and so forth.
  • Booked appointments for patients using dentrix.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Received, recorded and addressed incoming and outgoing communication via telephone.
  • Checking patient histories and current information while scheduling follow-ups and other appointments.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Only verify medicaid insurances and input the insurances in there accounts // PPO & HMO's just input info.
  • I helped train new employee's making sure they understood how to get the job done and whats expected. Meeting our daily goals and understanding our core values.
  • I am efficient with excel, word, and microsoft
  • Assisting inside and outside of hours of operation and call overflow.
  • Podium messaging/online request
  • Handling irate patients and de-escalating the situation.
  • Over all always maintaining a positive attitude and motivated to continuing improvement.
11/2016 to 06/2017 Crew Member Marco's Pizza | Bedford, TX,
  • Counted cash in register drawer at beginning and end of shift.
  • Responsible for processing cash and credit card transactions.
  • Mentored new team members on POS system operation, customer service strategies.
  • Check inventory of supplies and food needed throughout the week.
  • Checked identification for proof-of-age and refusing alcohol.
  • Collaborated with team members to complete orders.
  • Prepared food to company standards and paid attention to detail on special orders for large company functions.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Maintain clean environment throughout the store to meet company and state regulations.
  • Maintained high standards of customer service during high volume, fast paced operations.
  • Wiped counters and sanitized equipment and dining areas, and sanitized well-organized food preparation zones.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal time.
  • Greeted customers and provided excellent customer service.
09/2016 to 01/2017 Retail Sales Associate Gpm Investments | Jerome, MI,

seasonal Job

  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Maintained clean sales floor and also kept fitting rooms clean at all times.
  • Skilled using cash register including processing sales discounts and refunds.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Followed latest market trends.
  • Worked collaboratively in a team environment.
Expected in 06/2017 to to High School Diploma | East Career Technical Academy, Las Vegas, NV GPA:
  • Awarded Millennium Scholarship
  • Member of Sol Club
  • Studied Sports Medicine

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Resume Overview

School Attended

  • East Career Technical Academy

Job Titles Held:

  • Front Desk Receptionist
  • Crew Member
  • Retail Sales Associate


  • High School Diploma

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