SEARCH

Front Desk Receptionist Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
KH
FRONT DESK RECEPTIONIST
Professional Summary

Detail-oriented Job Title with demonstrated excellence in reception and administration. Excel at providing proactive customer service in hospitality establishments. Well versed in Software with accuracy in data entry and reservation management.

Skills
  • Decision-Making Abilities
  • Call Forwarding
  • Office administration
  • Social perceptiveness
  • Cash Handling
  • Administrative support
  • Bookkeeping
  • Problem-solving
  • Word processing
  • Sensitive Information Handling
  • Telephone etiquette
  • Skilled in Software
  • Verbal and written communication
  • Mail handling
  • Researching skills
  • Filing
  • Problem-solving skills
  • Business administration
Work History
02/2012 to 06/2017Front Desk ReceptionistRadiological Institute Of The Villages | The Villages, FL
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Collected, sorted and distributed mail and prepared mail, messages and courier deliveries for busy Number-person Type business.
  • Performed basic bookkeeping activities, including Task and Task and used Skill to implement updates to accounting system.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
07/2009 to 02/2012Assistant Store ManagerDiamond Oil Company | Inglis, FL
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Trained and managed associates in customer service and sales techniques.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Analyzed and interpreted store trends with Software to facilitate planning.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings by Number% in Number years.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
  • Trained new-hires on type procedures to better service customers.
  • Conducted store inventories once per quarter.
  • Maintained exceptionally clean, customer-friendly and well-run Type department.
  • Monitored security and handled incidents calmly.
05/2013 to 11/2016BartenderRivals Bar | Inglis, Florida
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Poured and prepared mixed drinks for over Number customers daily and created new libations drawing in clientele.
  • Operated efficiently in high-volume setting to prepare and serve more than Number drinks per hour.
  • Closed out cash register with Number% accuracy and prepared cashier report.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Stayed up-to-date on state laws regarding alcoholic beverage services and maintained Number% compliance for inspections.
  • Requested official identification for Type purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Maintained accurate cash drawer of $Amount per shift.
Education
05/2004High School DiolomaCrystal River High School, Crystal River, FL
05/2006Certificate of Completion | Medical Administration SpecialistWithlacoochee Technical Institute, Inverness, FL
05/2020Applied PsychologyPurdue University - North Central, Westville, IN
Expected in 08/2025Bachelor's | Applied PsychologyFlorida Tech, Melbourne, FL
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Radiological Institute Of The Villages
  • Diamond Oil Company
  • Rivals Bar

School Attended

  • Crystal River High School
  • Withlacoochee Technical Institute
  • Purdue University - North Central
  • Florida Tech

Job Titles Held:

  • Front Desk Receptionist
  • Assistant Store Manager
  • Bartender

Degrees

  • 05/2004 High School Dioloma
    05/2006 Certificate of Completion | Medical Administration Specialist
    05/2020 Applied Psychology
    Expected in 08/2025 Bachelor's | Applied Psychology

Similar Resumes

View All
Lead-Front-Desk-Receptionist-resume-sample

Lead Front Desk Receptionist

Health Scan Imaging

Cathedral City, California