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front desk receptionist resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Applying for Superior Civil Deputy-Clerks office

Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Skills
  • Research and Data Analysis
  • Attention to Detail
  • Visitor and Customer Relations
  • Reliable and Punctual
Experience
11/2021 to 08/2022 Front Desk Receptionist Great Expressions Dental Centers | Lewisville, TX,
  • Explained policies and procedures to visitors.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Completed basic bookkeeping and document filing.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Investigated and analyzed client complaints to identify and resolve issues.
04/2019 to 07/2021 Sales Associate Jbt Corporation | Visalia, CA,
  • Helped customers find specific products, answered questions and offered product advice.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Used technology resources to assist customers in locating and selecting items.
  • Engaged customers in friendly, professional dialogue to determine needs.
05/2013 to 12/2018 Sales Associate Jbt Corporation | Wi, WI,
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Answered incoming telephone calls to provide store, products and services information.
01/2001 to 04/2013 Office Manager Fetch Rewards | Chicago, IL,
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Used judgment and initiative in handling confidential matters and requests.
  • Reviewed files and records to obtain information and respond to requests.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Managed office budget to handle inventory, postage and vendor services.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Processed financial documents, contracts, expense reports and invoices.
  • Monitored office inventory to maintain supply levels.
  • Monitored accounts receivable, advising of delinquencies or other account irregularities.
  • Liaised with leadership to oversee and execute financial, budget and contractual matters.
  • Assisted in processing travel and expenses by gathering receipts, coding charges and submitting worksheets.
  • Delivered administrative support by conducting research, preparing reports and handling information requests.
  • Established and maintained filing systems to support office personnel.
Education and Training
Expected in 06/1982 to to High School Diploma | Bellmont Senior High School, Decatur, IN GPA:

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Resume Overview

School Attended

  • Bellmont Senior High School

Job Titles Held:

  • Front Desk Receptionist
  • Sales Associate
  • Sales Associate
  • Office Manager

Degrees

  • High School Diploma

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