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front desk receptionist resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Well versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Skills
  • Excel spreadsheets
  • Resourceful
  • Proofreading
  • Understands grammar
  • Advanced MS Office Suite knowledge
  • Culturally-sensitive
  • Listening actively
  • Compassionate
  • Knowledge of dental terminology
  • Insurance Verification
  • Patient scheduling
  • Dentrix proficiency
Experience
Front Desk Receptionist, 03/2022 - Current
Norsk Hydro Asa Moon, PA,
  • Answered and managed incoming calls and emails.
  • Verified, updated and entered patient information into system.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Scheduled cleanings and dental appointments for patients using Dentrix.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Prepared new patient files and updated existing records with new personal, insurance and medical information.
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Sterilized dental equipment and examination rooms in accordance with infection control policies.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Broke down and set up equipment and sanitized various dental tools.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Updated patient records with new data and treatment information.
  • Laid out dental instruments and equipment before procedures.
  • Checked with participants throughout procedures to help alleviate anxiety.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Assisted dentist during examinations by retracting patient's cheeks and tongue.
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
  • Arranged documents for insurance claims.
Office Assistant, 09/2019 - 03/2020
Healthpro Heritage Machias, NY,
  • Documented and routed business correspondence to manage office paperwork.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Maintained business records by updating customer information.
  • Dispersed incoming mail to correct recipients throughout office.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Served as central point of contact for outside vendors needing to gain access to building.
Substitute Teacher, 02/2019 - 06/2019
Catapult Learning Naperville, IL,
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Provided notes and reports on school day activities to primary teacher.
  • Engaged students in discussions to promote interest and drive learning.
  • Maintained student attendance and assignment records to prevent lapses during teacher absences.
  • Reported problem students to principal to maintain control of classroom.
Clerk II, 05/2015 - 01/2019
Grays Harbor County Sheriff Aberdeen, WA,
  • Documented and routed business correspondence to manage office paperwork.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
  • Maintained confidential case documentation.
  • Maintained lists of resources helpful to clients.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Scheduled and confirmed appointments.
Education and Training
Associate of Arts: Liberal Arts, Expected in 12/2021
-
Salem Community College - Carney's Point, NJ,
GPA:
Status -
  • Dean's List Honoree Spring 2021
  • Phi Theta Kappa Member

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Resume Overview

School Attended

  • Salem Community College

Job Titles Held:

  • Front Desk Receptionist
  • Office Assistant
  • Substitute Teacher
  • Clerk II

Degrees

  • Associate of Arts

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