Front Desk Receptionist Resume Example Company Name

FRONT DESK RECEPTIONIST

Professional Summary

Driven Front Desk Receptionist highly skilled in managing reservations, telephone calls and customer (patients) inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. I am ambitious Front desk Receptionist with 10 years of experience and passion for local medical industry. Personable, experienced with conflict resolution and sensitive to others' needs. I am friendly and prompt Front desk receptionist with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Patient oriented medical receptionist with strong attention to detail, professional telephone etiquette and organization skills.

Skills

Telephone etiquette
Office administration
Time management
Mail handling
Sensitive information handling
Verbal and written communication
File management
Office organization
Sorting and labeling
Filing
Scheduling
Word processing
Cash Handling

Payment collection and processing
Physician assistance
Insurance billing procedures
Healthcare coding
Understanding of medical ethics
Medical Records Management
Insurance billing
Managing patient records
Payment collection
Medical office administration
Patient Scheduling
Insurance claims

Work History

Front Desk Receptionist, 03/2019 to 03/2020
Company Name – City, State

Promptly answered multi-line phone system and greeted callers enthusiastically.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Maintained current and accurate medical records for over 100's patients.
Organized paperwork such as charts and reports for office and patient needs.
Managed master calendar and scheduled appointments for 30 providers based on optimal patient loads and clinician availability.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Scheduled appointments for doctor visits and procedures using desktop calendar software.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Scheduled, rescheduled and handled cancelled appointments for patients.
Kept waiting room neat and organized atall times by stacking magazines, removing trash and overseeing [Task] .
Coordinated patient scheduling, check-in, check-out and payments for billing.
Obtained payments from patients and scanned identification and insurance cards.

Data Entry/X-ray Technician, 10/2016 to 03/2019
Company Name – City, State

Processed patient specimens according to priority and documented results.
Tracked collected specimens by initialing, dating and noting times of collection.
Reviewed and sent medical records to other physicians upon request.
Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
Maintained patient databases and updated information in alignment with HIPAA protocols.
Pulled charts and prepared for nurse and doctor assessment.
Gathered forms, copied insurance cards and [Action] to collect patient information for billing and insurance filing.
Scheduled appointments for doctor visits and procedures using desktop calendar software.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Scheduled, rescheduled and handled cancelled appointments for patients.

Doctor's Assistant, 09/2012 to 08/2016
Company Name – City, State

Documented vital signs and health history for 20 patients every daily.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Gathered forms, copied insurance cards and [Action] to collect patient information for billing and insurance filing.
Sanitized, restocked and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
Assisted with dilating patients or using eye medications when directed by optometrist.
Instructed patients on contact lens insertion and removal and lens care guidelines.
Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.

Doctor Assistant Opthalmology, 09/2008 to 05/2011
Company Name – City, State

Education

High School DiplomaJunction High School - City, State

Associate of Science: Medical Office Administration, 05/1998
West Texas Community College - City

Resume Overview

School Attended

Junction High School
West Texas Community College

Job Titles Held:

Front Desk Receptionist
Data Entry/X-ray Technician
Doctor's Assistant
Doctor Assistant Opthalmology

Degrees

High School Diploma
Associate of Science : Medical Office Administration , 05/1998

Front Desk Receptionist Resume Example

Resume Score: 80%

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