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Front Desk Receptionist Resume Example

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FRONT DESK RECEPTIONIST
Summary

Dependable and courteous Front Desk Receptionist with 3 years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.

Focused Lifegaurd bringing 4 years of related experience, hardworking nature and strong attention to detail. High-energy team player with excellent communication and planning abilities. Proficient in coordinating support services for any operational or customer need.

Skills
  • Front office management
  • Issue handling
  • Proficient in Apply Pay services
  • Effective planning
  • Email and telephone decorum
  • Customer assistance and interaction
  • Hospitality services
  • Administrative support
  • Cash transactions
  • Team collaboration
Experience
Front Desk Receptionist|Elite Dance Studio and Supply - Cloverly, MD|09/2017 - Current
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Trained staff on material handling processes to reduce shipping times.
  • Called applicants to set up appointments and explain benefits processes.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Educated customers on product and service offerings.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Lifeguard|Lighthouse Pools - Silver Spring, MD|05/2018 - 08/2020
  • Patrolled open and common areas to identify anyone in need of assistance and provide immediate care.
  • Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
  • Contacted emergency personnel and provided aid while waiting for further assistance.
  • Led swimmer instructional lessons with participants of varying ages to share optimal swim techniques and build strength.
  • Maintained neat and clean pool area and clean water at all times.
  • Maintained strong proficiency in CPR, First Aid and EPA rescue techniques to provide optimal support to individuals in distress.
  • Cleaned, brushed and vacuumed pool everyday.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Kept watch over swimmers to respond quickly to distress situations.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Informed patrons of unsafe or hazardous conditions, including weather and maintenance as well as provided options for alternative activities.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
Teacher's Assistant|Elite Dance Studio and Supply - Cloverly, MD|06/2016 - 02/2020
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
  • Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
  • Conducted special assessments and tutoring sessions to support individual student needs.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Promoted student learning by providing individualized and small group support to reinforce classroom topics.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Monitored students in class, hallways and on recess to supervise, enforce rules and support lead teacher.
  • Distributed classroom materials and supplies such as pencils, paper and art materials.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Took attendance, graded assignments, and maintained routine student records.
Education and Training
The University of Tennessee - Knoxville|Knoxville, TN|Expected in 05/2024BBA: Business Analytics
Our Lady of Good Counsel High School|Olney, MD|05/2020High School Diploma
Activities and Honors
  • National Honors Society
  • Designated team leader of competition dance team
  • Dance
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Resume Overview

Companies Worked For:

  • Elite Dance Studio and Supply
  • Lighthouse Pools

School Attended

  • The University of Tennessee - Knoxville
  • Our Lady of Good Counsel High School

Job Titles Held:

  • Front Desk Receptionist
  • Lifeguard
  • Teacher's Assistant

Degrees

  • BBA : Business Analytics
    High School Diploma

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