Front Desk Receptionist Resume Example
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FRONT DESK RECEPTIONIST
Professional Summary
Friendly Sales Associate adept at working in diverse retail and customer service environments.
Front Desk Receptionist driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
Skills
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Work History
Front Desk ReceptionistSep 2015 - Dec 2015
Fender Musical InstrumentsLos Angeles , CA
Fender Musical InstrumentsLos Angeles , CA
- Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Politely assisted customers in person and via telephone.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
Front Desk ReceptionistJan 2016 - May 2016
Fender Musical InstrumentsAnaheim , CA
Fender Musical InstrumentsAnaheim , CA
- Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
CallerApr 2016 - Dec 2016
The Rank GroupStandard
The Rank GroupStandard
- Answered an average of 380 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Politely assisted customers in person and via telephone.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Served as the main liaison between customers, management and sales team.
- Served as the main liaison between customers, management and sales team.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Directed calls to appropriate individuals and departments.
- Dedicated to continuously improving sales abilities and product knowledge.
Cashier/ Crew TrainerJan 2015 - Mar 2016
McdonaldsCity , STATE
McdonaldsCity , STATE
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Education
GED: 2014
Pompano Beach HighCity, State
Pompano Beach HighCity, State
Associate of Arts: 2019
Broward CollegeCity
Broward CollegeCity
Accomplishments
- Conflict Resolution
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Service
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Handled guest complaints, maintaining a positive dining experience for all rest.
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Resume Overview
School Attended
- Pompano Beach High
- Broward College
Job Titles Held:
- Front Desk Receptionist
- Caller
- Cashier/ Crew Trainer
Degrees
- GED : 2014
Associate of Arts : 2019
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