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Front Desk Receptionist Resume Example

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FRONT DESK RECEPTIONIST
Professional Summary

Hotel dining and catering professional well-versed in guest services and food and beverage operations. Experienced in large-scale events, as well as intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase likelihood of repeat business.

Skills
  • Table setting
  • Tableside service
  • Item promotion
  • Order accuracy
  • Food spoilage prevention
  • Guest relations management
  • Dining area cleanliness
  • Correspondence management
  • Welcoming guests
  • Multi-line phone systems
  • Supply stocking
  • Time management
  • Cash handling
  • Word processing
  • Problem-solving skills
  • Decision-making abilities
  • File management
  • POS system operations
  • Machine learning
  • Guest flow management
  • Shipping and packaging
  • Cleaning and sanitizing
  • Loss prevention
  • Organization and cleaning
  • Interpersonal and written communication
Work History
Front Desk Receptionist, 05/2017 to 01/2018
Four Points By Sheraton Huntsville Airport – Huntsville, AL
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Planned coverage needs and organized services to support incoming special events.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Maintained transaction security by verifying payment cards against identification.
  • Greeted a constant flow of daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Received packages and mail at front desk and dispersed to correct employees.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Monitored office supplies by checking inventory on a regular basis and placed orders whenever stock appeared low.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including broken objects and wrong room types to promote quick remediation.
  • Resolved customer issues quickly and notified a more knowledge staff member, most likely a manager immediately when problems escalated.
  • Entered customer data using computer software and updated information whenever patrons changed rooms.
  • Used computer to process reservations, check-ins and check-outs.
Server , 11/2019 to Current
Logan's Roadhouse – Cullman, AL
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Restocked salad bar and buffet for lunch and dinner service.
  • Prepared beverages and filled food orders for customers.
  • Bussed and reset 10 tables per shift, working efficiently to keep dining room and work areas clean.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Served needs of more than 12 customers in busy, loud, crowded environment.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Stock/Sales , 08/2018 to 09/2019
Zero Gravity – Decatur , AL
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Tracked stock using company inventory management software.
  • Maintained records related to sales, returns and inventory availability.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma : 05/2018
Daysha Sherrill - Holly Pond , AL
  • Continuing education in History and Science.
  • Awarded Highest Average in Earth Eco Science
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Resume Overview

Companies Worked For:

  • Four Points By Sheraton Huntsville Airport
  • Logan's Roadhouse
  • Zero Gravity

School Attended

  • Daysha Sherrill

Job Titles Held:

  • Front Desk Receptionist
  • Server
  • Stock/Sales

Degrees

  • High School Diploma : 05/2018

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