front desk receptionist resume example with 4+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Dependable and courteous customer satisfaction skills with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments. Hardworking with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude and ability to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Independent experience meeting customer expectations effectively. Talented at handling issues and complaints in timely fashion. Stellar skills in time management and organization.
Skills
Meeting arrangements
Email and telephone decorum
Call routing
Issue handling
Effective planning
Oral and writing communication
Hospitality services
Correspondence typing
Office supplies ordering
Administrative skills
Conflict management
Customer assistance and interaction
Listening skills
Microsoft Office
Cash transactions
Technologically savvy
Front office management
Recordkeeping
Team collaboration
Education and Training
Cabell Midland High SchoolOna Wv, Expected in ā āGED: - GPA:
Experience
Plymouth Harbor On Sarasota Bay - Front Desk Receptionist Sarasota, FL, 11/2019 - Current
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
Monitored reservations to track incoming parties and special events.
Computed guest billings and posted charges to room accounts.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Arranged special accommodations for guests to maintain optimal satisfaction.
Facilitated front desk operations for busy high-volume hotel.
Schulte Hospitality Group - Front Desk Manager Morrisville, NC, 02/2018 - 11/2019
Created and optimized employee schedules to secure proper coverage for all shifts.
Managed customer complaints and rectified issues to complete satisfaction.
Corrected guest issues promptly with knowledgeable and friendly service.
Provided concierge services for guests as needed.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Arranged special accommodations for guests to maintain optimal satisfaction.
Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Responded to guest reviews on TripAdvisor, Booking.com, and other websites typically within 48 hours.
Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
Oversaw cash and credit card payment transactions at the front desk.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Secured guest valuables in main safe or individual boxes.
Trained front office personnel in fire, life, and other emergency procedures.
Mentored new staff on correct procedures, compliance requirements and performance strategies.
Adhered to company security and check-in policies and procedures and reported suspicious activity to general manager.
Monitored reservations to track incoming parties and special events.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Balanced hotel accounts at end of each shift.
Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Facilitated front desk operations for busy high-volume hotel.
Completed financial audits on scheduled basis.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Managed guest check-in and check-out procedures, reservations and payments.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Managed tasks and responsibilities for front office employees when the team was understaffed.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Anticipated guests' needs ahead of time and responded to requests efficiently.
Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
Plymouth Harbor On Sarasota Bay - Front Desk Receptionist Sarasota, FL, 02/2017 - 02/2018
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Monitored reservations to track incoming parties and special events.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Managed customer complaints and rectified issues to complete satisfaction.
Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Arranged special accommodations for guests to maintain optimal satisfaction.
Facilitated front desk operations for busy high-volume hotel.
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