Energetic Administrative Assistant with 25 years experience in various support roles. Organized and professional guest relations specialist possessing strength in appointment setting, customer care and inventory management.
Increased office organization by developing more efficient filing system and customer database protocol.
Implemented new protocols without interruption of work schedule. Provided required weekly, monthly and quarterly reports listing sales figures and client track records
Calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Managed, oversaw, and supported busy office and outside workers to maintain efficient scheduling.
Responsible for filing and receiving permits for multiple jobs and distributing proper paperwork to clients.
Scheduling with vendors and clients in insure efficient inspections.
Expanded client base by 45% through direct referrals.
Shows initiative by expanding knowledge in field of work
Responsible for all front desk duties, including appointments, handling money and credit card transactions, inventory, and end of night and week close outs. Greeting clients and responding to telephone and in-person requests for information.
Hairstyling, cutting and all types of color processing. Wedding hair specialist
All types of haircutting. Responsible for answering phones, money and credit card transactions, daily opening and closing procedures, and daily money deposit transactions.
Answered calls, booked appointments, filed and received permit paperwork, co-ordinated full customer service directly with clients, workers and inspectors, generated and updated customer databases, designed and implemented a complete system of work scheduling that increased productivity by 25%.Designed and implemented a completely new filing and data entry system that increased efficiency. Weekly, monthly and quarterly tax information preparation.
All aspects of haircutting, styling, color, and wedding styles. Co-ordinated with vendors and ownership to streamline inventory and reduce cost.Handled money and credit card transactions. Excellent customer service that helped me grow a client base by 45% in 3 years. Outstanding customer retention. Brought in new product line that increased business by 15%.
Managed busy salon. Full daily responsibilities for complete running of salon in owners absence. Stylist weekly pay, vendor co-ordination, daily and weekly opening and closing with full responsibility for end of day and week money transactions.
Full time Hairstylist and Colorist. Excellent word of mouth client building.
National Honor Society
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