Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sale goals.
Talented Front Desk Agent offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations. Dynamic Front Desk Attendant highly successful at juggling multiple priorities at any given time while delivering superb service with a smile.
CORE STRENTHS ___________________________
Strong organizational skills
Active listening skills
Outstanding communication skills
Seasoned in conflict resolution
Energetic work attitude
Adaptive team player
Exceptional customer service
Strong work ethic
Front desk training
Interior and exterior cleaning
Janitorial equipment familiarity
Front Desk/ Physical Therapy Aide07/2013EASTERN PENNSYLVANIA ORTHOPEDIC ASSOCIATIONPhiladelphia, Pa
Answering and taking phone calls while directing customers to the right department Maintain and update patients database Registration Scheduling of follow-up appointments Diagnostic services Insurance forms verifications and in charge of sending out patient bills to attorneys daily.
Customer service experience on phone and in-person Undertaking general administrative duties like filing, photocopying and operating mail Proficient PC skills in a Windows based environment including word processing, spread sheets and working in database programs Keeping records of discussions or correspondence with client Cleans the gym facility/rooms by dusting, vacuuming, sweeping, mopping, and thorough cleaning of restrooms as well as the equipment in the therapy room Responsible also for rehabilitation for personal, motor vehicle, and work injuries, by teaching therapeutic exercises and placing patients on ultrasounds, electrical stimulation, mechanical and intersegmental machines daily.
In charge of ordering supplies and stocking items once received Backup support for any employee who was absent.
Customer Service Cashier03/2011 － 06/2013RITE AID PHARMACYDrexel Hill, Pa
Provided great customer service Answered all incoming phone calls directed customers to the proper department Settled cash register and credit card machines Counted cash drawers before starting the shift and kept drawer secure and organized at all times Professional checkout experience to store guests by scanning orders accurately and efficiently Provided courteous and welcoming atmosphere to guests Accurate reporting of all transactions Assisted guests with product info and/or choices Report safety hazards to management Maintained a clean and organized work area Adhered to company policies and procedures Worked closely with the department management and the other staff to ensure a proper running operation Bagged items for customers Proficient skills in inventory scanners Received and stocked items.
Front Desk Customer Service/Janitor01/2010 － 03/2011JCC KAISERMAN GYMBala Cynwyd, Pa
Checked visitors in and out of facility Assisted the clients with needs; communicated these needs to management New member sign-up Took prospective members on tours Facilitate all member requests, issues and questions Assist in overseeing cleanliness and maintenance of facility Backup support for any employee who was absent Cleaning the gym facility/rooms by dusting, vacuuming, sweeping, mopping, and thorough cleaning of restrooms Followed procedures for the use of chemical cleaners and power equipment, in order to maintain safety and prevent damage to floors and fixtures.
07/2003 － 09/2006LANKENAU HOSPITAL MAIN LINE HEALTHWynnewood, Pa
Assisted nurses where necessary in the care of patients and maintenance of units Helped put away supplies and stocking meds Made copies, scans, and faxed forms Assisted patients with mobility, grooming, toileting and dressing Read to patients when requested Transported patients to and from procedure rooms Assisted nurses in moving patients and providing supplies Escort patients, families, and visitors to their required destinations Assisted patients in eating Managed patient records and assisted patients and families in filling out admission forms Made frequent rounds in assigned departments to access patients' needs Aid patients in discharge by managing appropriate paperwork Answered phones and relayed messages Assisted patients in providing them with rehabilitation services such as physical therapy.
Education and Training
2013MEDICAL ASSISTANT CERTIFICATE:Kaplan Career InstitutePhiladelphia, Pa
Vital signs Scheduling procedures Phlebotomy Knowledge of medical terminology, ICD-10 and CPT coding ECG reading Pharmacology :GPA: GPA: 4.0GPA: 4.0
2009HIGH SCHOOL DIPLOMA:Delaware County Christian SchoolNewtown Square, Pa
2013 MEDICAL ASSISTANT CERTIFICATE : Kaplan Career Institute Vital signs Scheduling procedures Phlebotomy Knowledge of medical terminology, ICD-10 and CPT coding ECG reading Pharmacology : 2009 HIGH SCHOOL DIPLOMA : Delaware County Christian School MATH, BIOLOGY, ARTS, ENGLISH :
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