Front Desk Patient Coordinator Resume Example Company Name

FRONT DESK PATIENT COORDINATOR

Professional Summary

Outgoing and friendly administrative assistant delivering customer service and administrative excellence, including clerical support and public interaction. Excels in the management of calendar obligations, scheduling, data-entry and database administration.

Skills

Customer and client relations
Telephone skills
Attention to detail
Personable and outgoing
Organization skills
MS Office proficiency
Interpersonal and written communication

Data entry
Clerical support
Scheduling
Typing
Content marketing
Email Marketing
Account Reconciliation

Work History

Front Desk Patient Coordinator, 02/2019 to Current
Company Name – City, State

Supported providers in outpatient medical office through coordinating all administrative operations.
Managed master calendar and scheduled appointments for one provider based on optimal patient loads and clinician availability.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Completed and filed financial documentation for accounting purposes.
Organized paperwork such as charts and reports for office and patient needs.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Posted new content for products and services when managing marketing.
Created and wrote social media content with consistent content and tone to increase engagement with patients and customers.

Receptionist/Veterinary Assistant, 11/2017 to 12/2018
Company Name – City, State

Sorted, received and distributed mail correspondence between departments and personnel.
Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
Kept reception area clean and neat to give visitors a positive impression of the company.
Provided clerical support to company employees, including copying, faxing and file management.
Scheduled annual checkup appointments, consultations and surgery visits for various animals.
Greeted pet parents with a warm smile and pleasantly asked them to sign in when they arrived at the office.
Fielded phone calls from pet owners, answered questions and took messages that would be left for the veterinarians on staff.
Identified and recommended changes to existing processes to improve the accuracy, efficiency and responsiveness of the customer service department.
Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.

Assistant Office Manager, 07/2015 to 11/2017
Company Name – City, State

Answered incoming phone calls, responded to phone calls and in-person requests, handled internal communications and greeted visitors in the reception area.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Participated in marketing, outreach and other visibility efforts.
Handled documentation of human resources processes by completing forms, reports, logs and records quickly and accurately.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate management instruction.
Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
Utilized strong time management and organizational skills to ensure smooth and seamless operations.
Communicated corporate objectives across all divisions through regular correspondence and scheduled follow-up.
Managed client communications and data collection to increase office productivity.

Receptionist, 09/2015 to 06/2016
Company Name – City, State

Scheduled, rescheduled and handled cancelled appointments for patients.
Fielded phone calls from pet owners, answered questions and took messages that would be left for the veterinarians on staff.
Prepared documents in Word and Excel.
Performed clerical tasks, including answering incoming phone calls, sorting mail and sending correspondence.
Ensured that all calls were answered in a timely manner and that all calls were forwarded to the appropriate parties.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Managed the reception area, including responding to telephone calls, in-person requests, internal and external communications and greeting visitors.
Communicated with staff and coworkers frequently about special needs and requests.

Area Supervisor, 08/2007 to 06/2015
Company Name – City, State

Education

Associate of Science: Business Administration, 2012
Pennsylvania State University - City, State

Resume Overview

School Attended

Pennsylvania State University

Job Titles Held:

Front Desk Patient Coordinator
Receptionist/Veterinary Assistant
Assistant Office Manager
Receptionist
Area Supervisor

Degrees

Associate of Science : Business Administration , 2012

Front Desk Patient Coordinator Resume Example

Resume Score: 80%

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