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Front Desk/Night Manager Resume Example

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FRONT DESK/NIGHT MANAGER
Professional Summary
Outgoing, motivated women Seeking a professional position which allows me to provide my customer service skills to guest. Aiming to use my proven customer service, sales, and communication skills to effectively fill representative role in your company .
Core Qualifications
  •  communication skills
  • customer service orientation
  • problem-solving
  • information management
  • organization and planning skills
  • accuracy
  • persuasive ability
  • stress tolerance
Experience
March 2014
to
Current
Hilton HotelsWoodbridge, NJFront Desk/Night Manager
  • Front Desk Provide customers with an uncommon experience during hotel check-ins Lead by example Greeting guests with a smiling face and giving them all the necessary information about the hotel Collecting all the necessary formal information from the customers for the register Processing, arranging for and organizing reservation bills Answering promptly the customers' queries on the phone or in person Assisting hotel manager with a number of tasks as well as preparing essential reports Collecting leads Interacting with clients Gathering information about banquet halls/meeting space.
July 2012
to
July 2013
Sanford-Brown InstituteIselin, NJStudent Worker
  • Provide administrative support to the department of Admissions and Student Service.
  • Prepared correspondence, accounting and financial documents for analysis.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • ​
Education
02/2014
Sanford-Brown InstituteIselin, NJ, USCertification: Medical AssistantMedical Assistant Certificate An intensive, ABHES accredited 900-hour course comprised of theoretical and practical application of essential medical assistant skills including: Medical Terminology and Anatomy and Physiology Clinical Skills: Vital signs, exam methods, phlebotomy, injections, and EKGs Lab Procedures: Microscope usage, glucose tests, and urinalysis Administrative Duties and Health Insurance Processing: Computers, basic medical billing and coding (ICD9 & CPT4), scheduling, claims processing, filing, and charting
5/2012
Middlesex CollegeEdison, NJObtained credits towards associate degree
Accomplishments
Customer Service
    Customer Interface
      Multi-tasking
        Reduced number of guest complaints by [number] percent.
      • Cashiered with two cash registers at once in tandem to maximize customer flow.
    • Greeted customers upon entrance and handled all cash and credit transactions.
    • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Skills
Administrative, administrative support, basic, CPT4, clients, filing, Insurance, medical billing, Medical Terminology, organizing, phlebotomy, coding, scheduling, phone
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Resume Overview

Companies Worked For:

  • Hilton Hotels
  • Sanford-Brown Institute

School Attended

  • Sanford-Brown Institute
  • Middlesex College

Job Titles Held:

  • Front Desk/Night Manager
  • Student Worker

Degrees

  • Certification : Medical Assistant

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