FRONT DESK, MEMBER SERVICES, AND VILLA KID ASSOCIATE
I am a customer care and service professional currently working in the childcare arena. I have held positions as a Childcare Provider and Day Camp Counselor, as a Human Resources Assistant and in the restaurant industry. I have demonstrated high degrees of personal responsibility and integrity. Additionally, I have a proven ability to work independently and with others in a team environment.
Microsoft Office programs such as Microsoft Word, PowerPoint, Outlook, and Excel
Front Desk, Member Services, and Villa Kid Associate April 2008 to CurrentVilla Sport Athletic Club and Spa － Colorado Springs, CO
Responsible for opening operations as the sole representative of the club Self-motivate and sufficient; completes assigned task with little to no supervision Collects and inputs membership data; trusted with member's personal information and maintaining accurate and up-to-date accounts; conducts membership enrollment Membership Service Team associate; provides a unique experience for each individual member Briefs new members on club rules, regulation, and safety procedures Responsible for daily operations of the youth activity center including facility opening, room preparation, multiple sports room setup to meet day-to-day operations requirements Provided care for children ages six weeks up to twelve years of age Ensured the safety of member's children by properly checking them in and out, and delivering them to their parents Accountable for observing, monitoring, and conducting children's indoor and outdoor activities, such as team sports, crafts and a variety of learning tools Directed a daily rotation of themed-based activities so children would always be occupied and engaged Maintained the activity area cleanliness which included sanitizing toys and play equipment; as well as organizing and storing equipment and materials to comply with health and safety standards Utilized computer systems to accurately account for each child attendance at the center; check members in and out of the club, as well as kept an accurate count of children throughout the day Operated point of sale system; presented options in which members could purchase day camp packages, merchandise, birthday party packages and parents night out packages Day camp counselor during the summer months for the past four years; these duties resulted in additional privileges and responsibilities, such as setting and preparing activities for the week's theme Responsible for coordinating and effectively scheduling activities; ensured programs stayed on plan Responsibilities include taking campers on field trips, keeping them on task, and organizing lunches and snacks throughout the day During day camp and outings, enforced appropriate behavior, safety regulations, and procedures, as well as used behavioral management techniques Supervised pool activities, which required the ability to perform routine first aid tasks.
Human Resource Assistant NF-II June 2011 to September 2011Non- Appropriated Funds NAF － Schriever AFB, CO
Assisted with administration of the day-to-day operations of the human resources functions and duties Carried out responsibilities in the following functional areas: recruitment and placement by procedurally processing personnel actions such as appointments, position and pay changes, transfers, and separations Maintained the applicant supply file, distributed vacancy lists and announcements, printed referral listings for each organization for recruitment, involved in employee relations, training and development, benefits, compensation, organization development, executive administration, and employment In-processed new employees, and provided an overview of employee benefits and assisted in the completion of employment documents Verified all documents for completion ; accounted for all required items and were in proper sequence Provided specific information to NAF employees regarding personnel matters including health, dental, and life insurance, retirement, and 401K plans Responsible for processing security checks to include installation records checks, state criminal history, repository checks, and national agency checks.
April 2004 to December 2007Colorado Springs, CO
Professionally and politely greeted customers; setting a positive initial impression of the restaurant Customer services, provided answer to customer/guest inquiries, managed reservation system Managed seating for the customers and table assignments for the wait staff ensuring prompt service Responsible for maintaining the cleanliness and appearance of the tables within the restaurant, which included the preparation of settings for the tables meeting the restaurant's standards Cleared and cleaned the tables, and removed dishes to the washroom; prepared dishes to be cleaned, mopped up any spills in the kitchen or in the dining area, removed any broken dinnerware or glasses Maintained adequate supplies of items such as clean linens, silverware, glassware, dishes, or trays.
Bachelor of Arts : History- Elementary Education, 2013University of Colorado Pikes Peak Community College － Colorado Springs, COHistory- Elementary Education
Associates of Arts : Elementary Education, 2012Elementary Education
CPR (Adult, Child, and Infant), American Red Cross 2009 -2012) Day Camp Counselor 2011) USAF Local Area Network Computer and Information Assurance Training 2007) Liberty High School, Colorado Springs, CO 2007, 2013, 2014) Student-Teaching Assistant
agency, benefits, Counselor, CPR, Customer services, employee relations, first aid, functional, human resources, insurance, Local Area Network, materials, Excel, Microsoft Office programs, Outlook, PowerPoint, Microsoft Word, organization development, organizing, personnel, recruitment, safety, scheduling, supervision, tables, Teaching, unique
University of Colorado Pikes Peak Community College
Job Titles Held:
Front Desk, Member Services, and Villa Kid Associate
Human Resource Assistant NF-II
Bachelor of Arts : History- Elementary Education , 2013 Associates of Arts : Elementary Education , 2012 CPR (Adult, Child, and Infant), American Red Cross 2009 -2012) Day Camp Counselor 2011) USAF Local Area Network Computer and Information Assurance Training 2007) Liberty High School, Colorado Springs, CO 2007, 2013, 2014) Student-Teaching Assistant
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