Energetic Customer Services with 5 years experience in high-level executive support roles. Organized and professionalEnergetic and reliableOffice Manager skilled with working with a diverse group of people.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Motivated Accounting Clerk with a verifiable record of accurate bookkeeping and skill in working with customers, vendors and management.
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Maintained the front desk and reception area in a neat and organized fashion.Maintained an up-to-date department organizational chart. Dispersed incoming mail to correct recipients throughout the office. Supplied key cards and building access to employees and visitors. Made copies, sent faxes and handled all incoming and outgoing correspondence. Facilitated working relationships with co-tenants and building management. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly reports and presentations. Properly routed agreements, contracts and invoices through the signature process. Received and distributed faxes and mail in a timely manner. Managed accounting operations, accounting close, account reporting and reconciliations. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Guided firm reconciliation, payroll, annual bonus, annual reporting, and management of investments. Reviewed accountantÆs book entries to ensure accuracy of the G/L. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.
Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money. Prepare reports that include the degree of risk involved in extending credit or lending money. Evaluate customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity.Complete loan applications, including credit analysis and summaries of loan requests, and submit to loan committees for approval.Generate financial ratios, using computer programs, to evaluate customers' financial status.
Assisted students with inquiries and prepared letters to be mailed out overnight. In charge of getting student addresses for post cards to be mailed out. Assisted program directors with daily duties and created reports for Academic dean
Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas. May be required to work in one or multiple queues/skill sets over various customer contact channels.Responsible for improving customer retention through programs and service provided to the customer. Utilizes mechanized systems to initiate and complete service orders and handle customer requests. Continually maintain working knowledge of all company products, services and promotions. Make recommendations according to customer's needs on features, accessories, upgrades and rate plans.Utilize operational systems to process purchases of IdeaCellular Ltd(AT&T) products and services; i.e. collections, payments for Wireless bills and accessories
Corporate Taxation courseworkContinuing education courses focusing on the Major Changes in Accounting StandardsLegal Concepts with Tax Analysis seminarConference on Advanced Cost AccountingLean Accounting courseMini course on Partnership TaxationCoursework in Asset Protection and Tax Strategies.
Coursework in Business Administration and FinancePublic Relations courseworkSocial Media and Communications coursework
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