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Front Desk Manager Resume Example

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FRONT DESK MANAGER
Professional Summary

Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence.

Polished hotel front desk manager offering exemplary communication skills. Dynamic and personable and well-versed in handling multiple tasks at once. Experience as front desk manager for high-end hotel.

Passionate Job Title offering Number years of success and experience in customer and personal service. Additional expertise includes time management, effective planning and computer literacy.

Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with Number years in hospitality industry. Experience managing front desk team of guest service specialists.

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits.

Work History
Company Name - Front Desk ManagerCity, State05/2016 - 12/2018
  • Performed daily inventory for keys and linens and detailed all information in audit reports.
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Collected room deposits, fees and payments.
  • Trained front office staff in fire, life and other emergency procedures.
  • Checked guests in out of hotel, made reservations and processed payments.
  • Provided services efficiently and with high level of accuracy.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Increased customer service ratings through personable service.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Anticipated guests' needs and responded to all requests within reasonable amount of time.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Managed all front desk tasks, including maintenance of client records and lab data.
  • Processed arrivals and departures for hotel guests, handling approximately Number guests per shift.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Conducted financial audits on scheduled basis.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Explained details regarding property to acclimate patrons to resort environment.
  • Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Balanced hotel accounts at end of day.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Attended staff meetings on Timeframe basis and brought issues to attention of upper management.
  • Maintained transaction security by verifying payment cards against identification.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Prepared weekly employee work schedules for team members.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
Company Name - StagerCity, State02/2013 - 08/2015
  • Prepared and attached labels detailing relevant data on Type containers.
  • Improved operations through consistent hard work and dedication.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Delivered product or service to customer locations within specific timeframes.
  • Created plans and communicated deadlines to ensure projects were completed on time.
Company Name - CashierCity, State08/2012 - 08/2014
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reviewed weekly sales ads and monitored price changes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained cash drawer of $Amount or more per shift.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Completed inventory counts and ordered merchandise.
  • Collected and authorized payments of guests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Lifted up to Number pounds at once and used forklift to move heavier loads.
  • Used POS system to enter orders, process payments and issue receipts.
  • Set up new sales displays each Timeframe.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Performed cash, card and check transactions to complete customer purchases.
  • Conducted inventory counts by adding each item in stock and documenting in System.
  • Operated cash register to record all transactions accurately and efficiently.
Skills
  • VIP Guest Relations
  • Safety and Security Procedures
  • Corporate Branding
  • Check-In and Check-Out Procedures
  • Automated Telephone Systems
  • Team Leadership
  • Training and Development
  • Conflict Resolution
  • Decision-Making Abilities
  • Safety and Security
  • Conference and Meeting Planning
  • Registration Processing
  • Rate Changes
  • Cash control
  • Inventory oversight
  • System updates
  • Payment oversight
  • Company policies and procedures
  • Social perceptiveness
  • Hospitality service expertise
  • Oral and written communications
  • Complaint management
  • Staff Management
  • Reception expertise
  • Problem-solving skills
  • Credit and cash payments
  • File management
  • Team Building
  • Registration
  • Bookkeeping
  • Word processing
  • Guest services
  • Training and mentoring
  • Housekeeping
  • Department communication streamlining
  • Administrative support
  • Sales expertise
  • Cash Handling
Education
05/2007
William Blount High School
City, State
High School Diploma : General Studies
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Resume Overview

School Attended

  • William Blount High School

Job Titles Held:

  • Front Desk Manager
  • Stager
  • Cashier

Degrees

  • High School Diploma : General Studies

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