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Front Desk Manager Resume Example

Resume Score: 80%

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FRONT DESK MANAGER
Skills
  • Transportation information
  • Cash control
  • Payment oversight
  • System updates
  • Registration Processing
  • Safety and Security Procedures
  • Hospitality service expertise
  • Team Building
  • Social perceptiveness
  • Promotions
  • Bookkeeping
  • Staff Management
  • Word processing
  • Oral and written communications
Professional Summary

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Polite and positive with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations. Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset. Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence.

Work History
Front Desk Manager, 01/2016 to Current
Shivani Hospitality Group - Starkville, MS
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Performed concierge services for guests as needed.
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Planned coverage needs and organized services to support incoming special events.
  • Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Performed daily inventory for keys and linens and detailed all information in audit reports.
  • Conducted financial audits on scheduled basis.
Physiotherapist, 03/2011 to 05/2012
Osmania General Hospital - Hyderabad, Telangana
  • Managed acute and chronic conditions with full understanding regarding complex therapy needs.
  • Developed and implemented treatment plans for patients dealing with injuries, chronic conditions and disabilities.
  • Applied modalities such as manual, massage and exercise therapy to meet specific patient needs.
  • Performed modalities such as electrical stimulation, ultrasounds, matrix, myofascial release and spot massages to improve patient movement and functions.
  • Constructed physiotherapy treatment plans to increase functionality and strength.
  • Provided therapy session adaptations according to progress and limitations.
  • Tracked and evaluated patient progress with respect to treatment goals.
  • Assessed and evaluated physical disabilities in patients weekly.
  • Conducted clinical assessment and evaluation to determine patient needs.
  • Evaluated effectiveness of treatment plans and implemented modifications.
  • Assisted patients in recovering from injury, illness, and accidents.
  • Improved patient muscle strength by [Number]% through progressive resisted exercise and re-education of balance reactions, walking and daily living skills.
  • Worked with health care professionals and families to maintain continuation of care.
  • Researched and stayed abreast of current treatment modalities by attending professional development opportunities.
  • Organized physical exercise sessions for patients.
Teacher, 03/2006 to 07/2008
ST. Florence High School - Hyderabad, Telangana
  • Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning.
  • Fostered team collaboration between students through group projects for [Area of study].
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Directed after-school tutoring and mentoring program serving [Number] elementary school students.
  • Implemented and encouraged debate-style classroom environment to increase student engagement and promote critical thinking.
  • Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
  • Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest of Children's Literature as avenue of study.
  • Networked with other educators to promote awareness of advanced teaching practices and development of 21st Century skills.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
Education
High School Diploma: : 05/1998St. Anthonys High Schoo; - Hyderabad
Bachelor of Science: : Physiotherapy, 03/2011Modern College Of Physiotherapy And Rehabilitation - Hyderabad
No Degree: : Medical CodingEast Mississippi Community College - Scooba, MS
No Degree: : Medical TranscriptionMississippi State University - Starkville, MS
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Shivani Hospitality Group
  • Osmania General Hospital
  • ST. Florence High School

School Attended

  • St. Anthonys High Schoo;
  • Modern College Of Physiotherapy And Rehabilitation
  • East Mississippi Community College
  • Mississippi State University

Job Titles Held:

  • Front Desk Manager
  • Physiotherapist
  • Teacher

Degrees

  • High School Diploma : : 05/1998
    Bachelor of Science : : Physiotherapy , 03/2011
    No Degree : : Medical Coding
    No Degree : : Medical Transcription

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