Front Desk Coordinator Resume Example Brigham And Women's Hospital

FRONT DESK COORDINATOR

Professional Summary

I'm a seasoned hospitality professional, competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services, while maintaining and multitasking plans.

Due to previous employments, I'm a knowledgeable and dedicated customer service professional with extensive experience in promoting services. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History

Brigham And Women's Hospital- Front Desk Coordinator
South Weymouth , MA01/2018 - Current

Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Greeted guests at front desk and engaged in pleasant conversations while managing move-in process.
Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
Handled overflow administrative work from Executive Director and Director of Marketing

Reata Glen- House Cleaner
San Juan Capistrano , CA04/2017 - 12/2017

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Cleaned, stocked and supplied designated areas and performed dusting, sweeping, vacuuming, mopping duties.
Emptied trashcans and transported waste to collection areas.
Used time management and efficient cleaning methods to meet deadlines.
Worked alongside other cleaners to complete sizable jobs in corporate office buildings.
Performed spot-cleaning on furniture stains and thoroughly vacuumed rooms.
Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
Cared for furniture and walls throughout home by spot-cleaning stains, addressing dings, and vacuuming common living spaces and bedrooms.
Disinfected bathrooms, doorknobs and tables and picked up and disposed of trash.
Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
Delivered quality customer service to address urgent needs and cleaning requests.
Sanitized apartments after move-out or prior to move-in.
Collected payment for services rendered and provided client with billing receipts.
Informed and sold clients on additional services.

Snap-On Tools- Customer Service Representative
Industry , CA09/2013 - 01/2017

Responded to customer requests for products, services and company information.
Recommended Leagues, and equipment to customers, thoroughly explaining details.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Answered customer telephone calls promptly to avoid on-hold wait times.
Educated customers on promotions to enhance sales.

Hyatt Hotels Corp.- Waitress
Encinitas , CA09/2013 - 01/2017

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.

Skills

Customer Service
Word processing
Phone Call Direction
End-of-Day Reporting
Customer Complaint Resolution

Product Knowledge
Guest services
Project Management
Problem-solving skills
Time management

Education

Lewis-Clark State CollegeCity, StateNo Degree

Lewiston Senior High SchoolCity05/2011High School Diploma

Resume Overview

School Attended

Lewis-Clark State College
Lewiston Senior High School

Job Titles Held:

Front Desk Coordinator
House Cleaner
Customer Service Representative
Waitress

Degrees

No Degree
High School Diploma

Front Desk Coordinator Resume Example

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