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Front Desk Clerk/ Lead Resume Example

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FRONT DESK CLERK/ LEAD
Professional Summary
Collaborative team player with exceptional attention to detail and strong communication, time management and organizational abilities. Driven to provide first-rate administrative support for fast-paced operations. Meticulous Front Desk Agent with advanced administrative and customer service skills. Also i have a drive for success, I am a fast learner, and the hospitality business is what my passion is. If i can create a great experience for customers thats what i strive for, and that is my goal to give every person a great experience.
Skills
  • Reservations and booking system experience
  • Service-oriented
  • Staff training
  • General housekeeping
  • Courteous and helpful
  • Hotel operations and management
  • Hospitality background
  • Guest services
  • Commitment to quality and service
  • Strong communication skills
  • Adaptability and responsiveness
  • Microsoft Office proficiency
  • Microsoft Excel certified
  • Strong problem solver
  • Business correspondence
  • Document scanning
Work History
Front Desk Clerk/ Lead 01/2015 to Current
Aramark – Yosemite

  • Increased hotel revenue, profits and market share through booking walk ins.
  • Executed an average of 15 prompt wake-up calls each morning.
  • Processed an average of 12 telephone and walk-in reservations per day.
  • Escorted guests to their assigned rooms, including transporting their luggage.
  • Reviewed account information and charges with guests during check-out.
  • Collaborated with maintenance and housekeeping to meet guest satisfactory.
  • Resolved service-related problems in a timely manner.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Updated team members about changes in hotel products, services, pricing and policies.
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
  • Improved customer service ratings through making sure the guest is comfortable and answering any guest questions, also making sure the guest has the utmost best experience on there trip.
  • Superb Interpersonal Skills
  • Exceptional Customer Service
  • Customer Service
Secretary 01/2013 to 05/2013
City Of Adelanto – Adelanto
  • Customer Service
  • Microsoft Office Proficiency
  • Microsoft Office
  • Daily Office Operations
  • Strong Problem Solver
  • Excellent Customer Service
  • Multiple Tasks
  • In-Person Requests
  • Receptionist Area
  • Excellent Communication Skills
  • Greeting Visitors
  • Incoming Mail
  • Professional Phone Etiquette
  • Time Management
Host/Waiter/Busser 03/2016 to Current
Sol Duc Hot Springs Resort – Port Angeles, WA
  • Assisted diners with obtaining food from buffet/serving table as needed.
  • Took food orders and relayed orders to kitchens or serving counters
  • Directed activities of one or more workers who assisted in preparing and serving meals
  • Selected food items from serving or storage areas and placed them in dishes, on serving trays, or in takeout bags
  • Assigned patrons to tables suitable for their needs and according to rotation.
  • Assisted in maintaining preparation and service areas in a sanitary condition
  • Cleaned and inspected galley equipment, kitchen appliances, and work areas
Front Desk Agent/ Retail cashier 03/2016 to Current
Sol Duc Hot Springs Resort – Port Angeles, WA
  • Answered questions regarding the store and its merchandise.
  • Demonstrated use and care of merchandise.
  • Greeted customers and ascertained customers' needs.
  • Prepared sales slips and sales contracts.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Stocked shelves and supplies and organized displays.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Verified that all customers received receipts for purchases.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Trained and served as a peer coach for new sales associates.
Secretary 01/2015 to 03/2015
San Bernardino Animal Control – San Bernardino, CA
  • Cleaned kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities.



  • Achieved high customer satisfaction for [duties performed] .
Education
High School Diploma: 2011 Apple Valley High School - Apple Valley
Refrences

Summer Blackburn

Front Desk Manager at Yosemite Valley Lodge

(209)-372-1082

Jay Vincent

General Manager Of Sol Duc Hot Springs Resort

(360) 327-3583

Virginia Cervantes

Executive Assistant

(760) 246-2300 ext. 11124

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Resume Overview

Companies Worked For:

  • Aramark
  • City Of Adelanto
  • Sol Duc Hot Springs Resort
  • San Bernardino Animal Control

School Attended

  • Apple Valley High School

Job Titles Held:

  • Front Desk Clerk/ Lead
  • Secretary
  • Host/Waiter/Busser
  • Front Desk Agent/ Retail cashier

Degrees

  • High School Diploma : 2011

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