Experienced Baker with expertise in baking on a large scale and managing work loads using commercial bakery equipment. Desires a role in a successful, family oriented business.
Greets and registers guests and issues room keys. Recommends top dining and entertainment options for guests in the Millbrook/Prattville area. Answers department telephone calls within three rings, using correct salutations and telephone etiquette. Keeps records of room availability and guests' accounts, manually or using computers. Assists guests with any special requests during their visits. Contacts housekeeping or maintenance staff when guests reported problems. Processes guest payments for room charges, food and beverage charges and phone charges. Processes credit card transactions during the checkout process.
Accurately measured ingredients required for specific food items. Properly portioned and packaged custom cupcakes for customers .Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools.Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Assisted management with monthly inventory control and weekly stock ordering. Prepared items according to written or verbal orders, working on several different orders simultaneously.
Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Served fresh, hot food with a smile in a timely manner .Communicated clearly and positively with co-workers and management. Prepared and served beverages such as coffee, tea and fountain drinks. Quickly and efficiently processed payments and made accurate change. Mastered Point of Sale (POS) computer system for automated order taking.
Dean's List (7 semesters)
Alabama All Academic Achievement Award
Alabama Tourism and Hospitality Scholarship Recipient
Coursework in Culinary Arts
Coursework in Food and Beverage Operations
Coursework in Business and Restaurant Management
A-B Honor Roll
Member of Beta Club
Member ofNational Honors Society
Member of Spanish National Honors Society
-Can provide references upon request-
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