Personable and energetic Billing Specialist committed to delivering excellence in all facets of customer service and record keeping. Detail-oriented with 9 years of experience in bookkeping, processing payments, cash handling and accounts payable. Previous CNA and homecare experience with BJC. I have a very strong work ethic and outstanding organizational skills.
Responsible for patient scheduling , insurance verification, insurance eligibility, data entry, and delivering excellent customer service to patients. My duties also include setting up new patient files, tracking of patients in a very high volume medical office, calling patients to set up appointments, verifying physician orders for scheduling purposes and also balancing the daily deposits.
Resolve customer issues, provide branch support as needed. Open and close the branch, maintain and adhere to security policies and procedures. Process all daily work, filed and retained all necessary documents, process accounts payable, send notices, wires, and interest checks. Uploading loans, payroll, ordering and returning cash supply from Federal Reserve. Inventory of cash in the vault and ATM.
Delivered excellent customer service by greeting and assisting each customer. Directed and supervised 20 employees engaged in sales, food handling, inventory and reconciling cash deposits. Determined staff promotions and demotions, and terminated employees when necessary. Addressed customer inquiries and resolve complaints. Completed weekly schedules according to payroll guidelines. Worked closely with the area supervisor to improve sales and profit and loss. Increased store sales each quarter. Retained and filed necessary documents.
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