Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Checked guests in and out and made reservations.
Verified that information in the computer system was up-to-date and accurate.Properly directed inbound calls in phone queues to improve call flow.Verified employment and education history. Entered all information into the computer system format correctly and with an 3% or less error rate. Made at least 20 calls per hour.
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