Microsoft Office, Microsoft Word, Email, Copy, Scan, Fax, Phone Etiquette (
January 2014 to CurrentCountry Inn & Suites － Clinton, TN
Front Desk Reservations & Night Audit Greet, register, and assign rooms to guests of hotels or motels.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Contact housekeeping or maintenance staff when guests report problems.
Make and confirm reservations.
Issue room keys and escort instructions to bellhops.
Keep records of room availability and guests' accounts, manually or using computers.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Compute bills, collect payments, and make change for guests.
Record guest comments or complaints, referring customers to managers as necessary.
Review accounts and charges with guests during the checkout process.
Transmit and receive messages, using telephones or telephone switchboards.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Arrange tours, taxis, or restaurant reservations for customers.
Front Desk Clerk March 2016 to April 2016Court － Knoxville, TN
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Receive payment and record receipts for services.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Hear and resolve complaints from customers or the public.
Schedule appointments and maintain and update appointment calendars.
File and maintain records.
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Enroll individuals to participate in programs and notify them of their acceptance.
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Make smoothies for the members and ring up other items on sale as requested.
Complete a beginning and ending cash count for the drawer.
Also prepare and do a cash drop at the end of shift.
Lock up the facility and exit building before alarm sets.
Server September 2015 to November 2015Gondolier － Clinton, TN
This was a part time job I took on until my schedule changed at my full time job and was unable to continue working here because of the change.
Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
Examine trays to ensure that they contain required items.
Place food servings on plates or trays according to orders or instructions.
Load trays with accessories such as eating utensils, napkins, or condiments.
Take food orders and relay orders to kitchens or serving counters so they can be filled.
Remove trays and stack dishes for return to kitchen after meals are finished.
Prepare food items, such as sandwiches, salads, soups, or beverages.
Carry food, silverware, or linen on trays or use carts to carry trays.
Determine where patients or patrons would like to eat their meals and help them get situated.
Total checks, present them to customers, and accept payment for services.
February 2015 to July 2015Advanced Auto Parts Warehouse － Andersonville, TN
This was a temp-job that lasted 6 months.
Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy.
Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter.
Deliver or route materials to departments using hand truck, conveyor, or sorting bins.
Requisition and store shipping materials and supplies to maintain inventory of stock.
Compute amounts, such as space available, shipping, or storage, using computer or price list.
Use an RF machine and Bluetooth scanner to place items in appropriate places on shelves or crates to be shipped.
Put items away/ pull items from shelf.
High School Diploma : General Studies, 2006Clinton High School － Clinton, TNGeneral Studies
Associate of Applied Science : Business AdministrationEverest University Online － Jacksonville, FLBusiness Administration
Club Carlson Champion November 2015 I became the Club Carlson Champion at the Country Inn & Suites for successfully enrolling all guests who are not yet members in the program. As Club Champion I attend monthly Webinars to stay updated on new events and promotions to share with my team.
AWARDS Club Carlson Champion November 2015 I became the Club Carlson Champion at the Country Inn & Suites for successfully enrolling all guests who are not yet members in the program. As Club Champion I attend monthly Webinars to stay updated on new events and promotions to share with my team.
Schedule appointments, basic, bookkeeping, Clerical, credit, make change, checkout process, Decision Making, Electronics, Email, facsimile machine, Fax, hand tools, hand truck, maintain inventory, Marketing, materials, mail, Microsoft Office, Microsoft Word, postage
meter, power tools, Speaking, reception, maintain records, Sales, scanner, shipping, sorting, telephone, telephones, Phone Etiquette