Motivated Professional with more than 15 years of experience in both the private and public sectors. Results-based success across multiple specialties such as Public Relations, Marketing and Sales. A confident and concise communicator, able to deliver enthusiastic presentations with clarity and humor to diverse audiences. Innovative, passionate and uncompromising work ethic. I'm an ambitious, high-energy team member who LOVES to learn!
Greet and register guests and issue room keys. Assist the Marketing Department in developing high-impact sales and marketing initiatives, resulting in increased occupancy and profitability. Process guest payments for room charges, food and beverage charges and phone charges. Foster strong working relationships with all hotel departments. Serve as a public relations representative for the hotel. Responsible for balancing the revenue and expense transactions for the previous business day.
Managed a portfolio of 213 accounts, which generated $290,000 in revenue per contract. Up-sold add-on services to existing customers, generating incremental revenue of $96,000 in my first full year. Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews. Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments. Coordinated weekly travel to six different states within the Southwest territory. Planned, created and delivered "I CAN LEARN" sales presentations. Determined the cost and pricing of proposals and bids. Estimated and quoted prices, credit and contract terms, warranties and delivery dates. Addressed customer questions and concerns regarding products, prices and availability. Delivered exceptional account service to strengthen customer loyalty.
Designed press releases, articles, newsletters and reports for inter-agency communication and release to the public. Attended events such as party conferences and select committee hearings. Provided the Board with real-time updates and information about developments in the current years session of the Georgia General Assembly. Planned and organized corporate media and other special events. Cultivated positive relationships with the community through public relations campaigns.
Responsible for the daily schedule of the Superintendent, as well as the planning of public appearances and coordination with all agency departments. Managed all media, press and public relations issues. Planned travel arrangements for six Board executives and staff. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
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