LiveCareer-Resume

front desk associate resume example with 6+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Highly organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to develop optimized solutions that boost profits in a fast-paced environment. Talented individual with a detail-oriented and hardworking approach to daily activities, seeking challenging new role to increase knowledge. Over three years of customer service experience, greatly skilled, able to quickly grasps new concepts.

Skills
  • Guest Service (4 years)
  • Customer Service (4 years)
  • Front Desk (3 years)
  • Typing (7 years)
  • Retail (3 years)
  • Microsoft Office
  • Microsoft Windows
  • Computer Hardware
  • Problem Resolution
  • Time Management
  • Cash Handling
  • Help Desk
  • Hospitality Service
  • Guest Satisfaction
  • Answering Customer Questions
  • Guest Relations
  • Front Office Support
  • Guest Interaction
  • Administrative Support
  • Travel Coordination
  • Listening Skills
  • Efficient Service
Work History
07/2019 to 01/2023 Front Desk Associate Livunltd | Guttenberg, NJ,
  • Provided exceptional customer service to all hotel guests
  • Make and confirm reservations
  • File/Organize important documents
  • Register guests, assign rooms, take payment & issue room keys
  • Keep records of occupied rooms and guests' accounts
  • Scheduled and made Wake-up Calls
  • Communicate with Director of Sales regarding status of groups
  • Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms
  • Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities
  • Make courtesy call to guests to assure their complete satisfaction with their room, etc
  • Present folio's and collect payments from departing quests
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Performed basic daily bookkeeping tasks
  • Collected room deposits, fees and payments
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
  • Confirmed important personal and payment information for compliance with security and payment card industry standards
  • Used internal software to process reservations, check-ins and check-outs
  • Updated customer accounts with add-on room charges, minibar use and room service bills
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone
02/2017 to 12/2017 Guest Service Associate Q Hotels Management | Houma, LA,
  • Cash handling
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Inventory transactions
  • Maintained store cleanliness
  • Stocked store needs
  • Prepared hot foods
  • Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores
10/2014 to 07/2016 Wendy's Crew Member Wks Restaurant Group | Show Low, AZ,
  • Took orders, prepared meals and collected payments
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Prepare food and drinks
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Restock supplies
  • Worked in fast paced environment
  • Cleaned and maintained all areas of restaurant to promote clean image
  • Open and close store/restaurant
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Took orders, prepared meals and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Maintain equipment
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Supported great dining and meal experiences for guests
  • Assisted other team members to achieve goals
  • Prepared and cooked food orders for customers by noting customizations and portion sizes
  • Became familiar with products to answer questions and make suggestions
  • Worked well with teammates and accepted coaching from management team
  • Worked front counter, drive-thru and other areas
  • Stocked shelves to organize aisles in assigned department
  • Prepared products following restaurant, health and safety standards and procedures
09/2015 to 05/2016 Intern Chubb | Buffalo, NY,
  • Update insurance quotes
  • Check mail
  • Send out needed mail such as insurance reminders
  • Restocked office supplies and retrieved files for staff.
  • Answered incoming telephone calls, took down messages and provided information.
  • Maintained organized inventory by checking stock to determine supply levels, expediting orders and delivering materials to work stations.
  • Take out trash
  • Completed research, compiled data, updated spreadsheets and produced timely reports.
  • Sorted and organized files, spreadsheets and reports.
  • Interacted with customers by phone, email or in-person to provide information.
  • Gathered, organized and input information into digital database
Education
Expected in 05/2022 Associate | General Studies Delgado Community College, New Orleans, LA GPA:
Expected in 05/2016 High School Diploma | Salmen High School, Slidell, LA GPA:

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Resume Overview

School Attended

  • Delgado Community College
  • Salmen High School

Job Titles Held:

  • Front Desk Associate
  • Guest Service Associate
  • Wendy's Crew Member
  • Intern

Degrees

  • Associate
  • High School Diploma

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