Front Desk AssociateFairmont Hot Springs Resort – 1500 Fairmont Rd. Anaconda, MT 59711 While working as a front desk associate at Fairmont Hot Springs I had many responsibilities. I was required to use customer service to greet hotel guests as they came into the hotel. I had to answer the phone using proper etiquette when booking, canceling, or putting hotel guests on waiting lists. I had to learn many functions on the computer in a short amount of time. I had to deal with many different forms of payments when guests checked in and out of the hotel. Upon arriving and before my shift ended I was required to count the money drawer and the back bank making sure the money was on. Also, being a front desk associate I dealt with the majority of both happy and unhappy guests.
High School Diploma: Butte High School - Butte, MT
Associate of Science: University of Montana Tech - Butte, MT