Front Desk AssociateFitness Connection － Austin, TX
Answered an average of twenty phone calls per shift by addressing customer inquiries, solving problems, taking payments, and proving product information Greeted customers entering the gym to ascertain each customer's wants and needs Described products to customers and accurately explained details and ingredients of merchandise (protein and supplements) Earned management trust by serving as key holder, responsibly opening and closing store Politely assisted customers in person and via telephone Communicated with technology specialists regarding failed internet connection, television screens, and theater rooms Provided an exciting, yet professional customer experience to generate a loyal clientele Recommended, selected, and helped locate products based on customer requests Answered product questions with up-to-date knowledge of sales and store promotions Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation Handled daily heavy flow of paperwork and cooperated with the sales department on invoicing Effectively used the cash register to ring up payments electronically with credit transactions, and accurately exchanged cash and coins Refilled and rotated items on shelves to maintain well-stocked inventory.
12/2016 to 02/2017
Kid's Club AssociateFitness Connection － Austin, TX
Promoted good behavior by using the positive reinforcement method Kept play areas clean by sterilizing and disinfecting children's toys and surfaces Administered minor first aid to injured students Communicated regularly with parents about activities, accomplishments, and behaviors Maintained a child-friendly environment.
05/2012 to 08/2015
Assistant TeacherTiny Steps Home Daycare － Round Rock, TX
Promoted good behavior by using the positive reinforcement method Regularly changed diapers and disinfected changing table Administered and monitored breakfast, lunch, and snack time Communicated regularly with parents about activities, accomplishments, and behaviors Maintained a child-friendly environment Created fun, imaginative scenarios for the children to follow along with.
Education and Training
High School DiplomaWestwood High School － Austin, TXGPA: 3.86 Westwood's Texas Association of Future Educators Treasurer and Vice President
MBA: Accounting and FinanceAustin Community CollegeAccounting and Finance
cash management, first aid, invoicing, sales, visual displays