Reliable and friendly Customer Service Representative who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.
Cash handling accuracy
Strong communication skills
Proficient in MS Office
High-end fashion knowledge
Routinely helped as many as 100 customers each day in a high-volume retail position.
08/2012 - 12/2012
Gold's Gym － San Antonio, TXFront Desk Associate
Processed an average of 30 transactions each day in a timely manner.
Answered customers' questions and addressed problems and complaints in person and via phone.
Opened and closed the gym, which included counting cash drawers and making bank deposits.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire gym.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Communicated gym policy violations to the leadership team in a timely manner.
Offered direction and gave constructive feedback to motivate team members.
Informed customers about all product lines and services offered by the company.
Processed all sales transactions accurately and in a timely fashion.
06/2009 - 03/2012
Mystic Bluff Arabians － Spring Branch, TXHorse Handler/Rider
Trimmed and styled horse coats according to owner instructions and breed standards.
Promoted skin and coat health through regular grooming.
Prioritized animal safety and comfort at all times.
Trained Arabian Horses using knowledge of breed characteristics, as well as the unique needs of each particular animal.
Talked to Horses to soothe them and familiarize them with the human voice.
Worked with Horses to resolve any behavior problems.
Maintained Cleanliness of Barn and stalls.
Fed Horses twice daily and made sure they had access to fresh water at all times.
01/2011 - 02/2012
Lifetime Fitness － TXKids Activities Supervisor
Provide members and their children with a friendly, safe, and welcoming environment for children to play so parents feel comfortable while working out in the club.
Ensure team members provide exceptional customer service and interact with children at all times.
Disciplined children and recommended other measures to correct behavior.
Provide best-in-class fitness-minded children's programming, as well as superb customer service.
Organized and implemented safe, fun and entertaining activities and games for children between the ages of three months to 12 years in the Child Center, attending a Birthday Party or other paid programs or events.
Offered detailed daily reports that outlined each child's activities.
Carefully identified warning signs of emotional and developmental problems in children.
Sparked creativity and imagination by helping children discover new things each day.
08/2010 - 09/2010
Comal I.S.D － Tx After School Aide
Organized activities that developed children's physical, emotional and social growth.
Redirected children to encourage safe, positive behaviors.
Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping the classroom clean.
Physically and verbally interacted with children throughout the day.
Made nutritious snacks and meals for 20-40 children.
Established and maintained a safe play environment for the children.
Monitored children's play activities to verify safety and wellness.
Continually encouraged children to be understanding and patient with others.
Openly exchanged ideas and materials with coworkers.