LiveCareer-Resume

front desk associate resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Client-focused Massage Therapy Student certified in Rock Taping. Particularly talented in the areas of communication, customer service, and organization.. Seeking permanent position at Health Source as a Massage Therapist.

Skills
    Certified in Rock Taping
  • Customer service-oriented
  • Appointment scheduling
  • Front desk management
  • Familiar with OSHA regulations

  • Healthcare CPR Certified
  • Attentive to detail
  • Cheerful and energetic
  • Effective team player
  • Dependable and reliable
Accomplishments

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Sales

  • Consistently generated additional revenue through skilled sales techniques.

Experience
Front Desk Associate, 04/2015 - Current
Center For Diagnostic Imaging Mansfield, TX,

Maintained the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Appropriately scheduled clients with Massage Therapists. Maintained up-to-date knowledge of clinic policies regarding waivers, scheduling and memberships. Achieved high sales percentage with consultative, value-focused customer service approach. Guaranteed positive customer experiences and resolved all customer complaints. Promoted clinic programs, products and services to clients. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Shared product knowledge with customers while making personal recommendations.

Site Coordinator, 07/2014 - 01/2015
Erickson Living Richmond, VA,

Temporary contracted position. Performed student background reviews to develop tailored lessons based on student needs.Taught English Literature to grades 2-5.Used variety of teaching techniques to encourage student critical thinking and discussion.Established and enforced rules for behavior and procedures for maintaining order among a class of 18 students.Coordinated after school tutoring hours with other teachers to help students in need of extra attention.Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.Designed lesson plans focused on age and level-appropriate material.

Patient Care Technician, 09/2008 - 04/2012
Aspen Valley Hospital Gunnison, CO,

Provided treatment within scope of practice as defined by state law.Cleaned and sterilized instruments and disposed of contaminated supplies.Recorded patients' medical history, vital statistics and test results in medical records.Escorted patients to examination rooms and prepared them for physician exams.Ensured HIPAA compliance.Educated patients about their treatments.Instructed patients and family members on proper discharge care.Monitored patients with acute conditions.Exhibited compassionate care and communication with regard to issues of death and dying.

Left to become a full-time caregiver to my husband.

Site Coordinator, 08/2008 - 02/2010
Erickson Living Catonsville, MD,

Seasonal position. Transfered between up to 12 locations during a season. Participated in various incentive programs and contests designed to support achievement of production goals.Design and implemented customer satisfaction metrics.Addressed customer inquiries and resolved complaints.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Completed weekly schedules according to payroll policies.Maintained daily record of all transactions.Trained staff to deliver outstanding customer service.Worked closely with the district manager to formulate and build the Kodak brand.

Education and Training
: Massage Therapy, Expected in 2016
-
Southeastern Institute - North Charleston, SC
GPA:
Status -

I will complete my studies in January 2016.

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Resume Overview

School Attended

  • Southeastern Institute

Job Titles Held:

  • Front Desk Associate
  • Site Coordinator
  • Patient Care Technician
  • Site Coordinator

Degrees

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