Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Friendly and courteous Front Desk Agent seeks employment with an upscale hotel. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty.Front Desk Agent successful at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to increase guest satisfaction and comfort.
Posts room charges and taxes to guest accounts. Processes guest charges voucher and credit card vouchers. Posts guest charge purchase transactions not posted by the front office cashier. Transfer charges and deposits to master accounts. Verifies all account postings and balances. Monitors the current status of coupon, discount, and other promotional programs. Tracks room revenues, occupancy percentages, and other front office statistics. Prepares a summary of cash, check, and credit card activities. Summarizes results of operations for management. Prepare of End of day procedure. Run end of day process in property management software (PMS). Understand principles of auditing, balancing, and closing out accounts. Knows how to operate PMS, typewriters, and other front office equipments. Understand and knows how to perform check-in and check-out procedures.
accounting, Ask, auditing, Balance, calculators, cash handling, cashier, cash registers, Clarion, closing, credit, documentation, front office, Microsoft Excel, money, Monitors, next, policies, Processes, property management, sales, scanners, statistics, supervisor, switchboard, taxes, telephone, phone, typewriters
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