To obtain a mid-level position that will utilize my customer service skills
DiplomaBenjamin Banneker High School － College Park, GA
07/2016 to Current
Front Desk AgentHilton Garden Inn/Homewood Suites Midtown － Atlanta, GA
Performs pre-registration and registration duties for incoming guests.
Makes room reservations and track and report room statuses and rates.
Responsible for balancing cash accounts and ensuring that all checkout payments balance at the end of shift.
10/2012 to 07/2016
Front Desk SupervisorHilton Garden Inn Atlanta Airport － College Park, GA
Recruit, manage, train and develop the Front Office team.
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.
Conduct monthly communication meetings and produce minutes.
02/2010 to 10/2012
Front Desk AgentCountry Inns & Suites － Fairburn, GA
Managing guest service requests.
Maintaining updated information on room availability, reservations and guest messages.
Use oral and written communication skills to register and accommodate guests.
01/2008 to 02/2010
Front Desk AgentClarion Inns & Suites － Savannah, GA
Manage the registration process.
Operate hotel switchboard, take calls and provide information and transfer calls.
Answer queries regarding the hotel's services, charges, dining facilities, sports facilities and travel directions.
Cash Handling, Shipping and Receiving, Night Audit, CPR Certified, MS Word Excel PowerPoint.