Front Desk Agent successful at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to increase guest satisfaction and comfort.
Processed guest payments for room charges, Greeted and registered guests and issued room keys.Delivered requested items to guests' rooms.Processed credit card transactions during the checkout process.Referred guests to local restaurants and recommended attractions in the area.Supervised 4 front desk staff. Greeted all guests in a courteous and professional manner.Fostered strong working relationships with all hotel departments.Served as a contact for all outside vendors needing to gain access to the building.
Greeted and registered guests and issued room keys.Processed credit card transactions during the checkout process.Greeted all guests at checkin in a courteous and professional manner.
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