front desk agent resume example with 4+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

  • Room assignments
  • Lobby auditing
  • Safety and Security Procedures
  • Registration Processing
  • Automated Telephone Systems
  • Conflict Resolution
  • Decision-Making Abilities
  • Registration
  • Providing Information
  • Cash Handling
  • Team Building
  • Guest services
  • Hospitality service expertise
  • File management
  • Problem-solving skills
De Anza College Cupertino, CA Expected in No Degree : Graphic Design - GPA :
Milpitas High School Milpitas, CA Expected in 06/2018 High School Diploma : - GPA :
Work History
Tishman Speyer - Front Desk Agent
Chicago, IL, 11/2021 - Current
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Advent Software - Bowlcade Trainer
Chicago, IL, 04/2019 - 11/2021
  • Monitored participant workflow and behaviors throughout training process.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Assisted with game technical and mechanical issues and offered playing instructions to enhance guest enjoyment.
  • Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
  • Facilitated birthday parties and special events to deliver high levels of guest satisfaction.
  • Memorized games and rules to facilitate positive entertainment experience.
  • Minimized theft by maintaining secure cash and other forms of payment control throughout arcade.
  • Developed knowledge of games and attractions and current and upcoming events to effectively communicate to guests.
  • Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
Finish Line - Assistant Manager
City, STATE, 08/2018 - 03/2019
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Created employee schedules to align coverage with forecasted demands.
  • Monitored security to protect employees, customers and property.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Developed strategy to increase sales and drive profits.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

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Resume Overview

School Attended

  • De Anza College
  • Milpitas High School

Job Titles Held:

  • Front Desk Agent
  • Bowlcade Trainer
  • Assistant Manager


  • No Degree
  • High School Diploma

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