LiveCareer-Resume

front desk agent resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Skills
  • Room assignments
  • Lobby auditing
  • Safety and Security Procedures
  • Registration Processing
  • Automated Telephone Systems
  • Conflict Resolution
  • Decision-Making Abilities
  • Registration
  • Providing Information
  • Cash Handling
  • Team Building
  • Guest services
  • Hospitality service expertise
  • File management
  • Problem-solving skills
Education
De Anza College Cupertino, CA Expected in No Degree : Graphic Design - GPA :
Milpitas High School Milpitas, CA Expected in 06/2018 High School Diploma : - GPA :
Work History
Tishman Speyer - Front Desk Agent
Chicago, IL, 11/2021 - Current
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Advent Software - Bowlcade Trainer
Chicago, IL, 04/2019 - 11/2021
  • Monitored participant workflow and behaviors throughout training process.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Assisted with game technical and mechanical issues and offered playing instructions to enhance guest enjoyment.
  • Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
  • Facilitated birthday parties and special events to deliver high levels of guest satisfaction.
  • Memorized games and rules to facilitate positive entertainment experience.
  • Minimized theft by maintaining secure cash and other forms of payment control throughout arcade.
  • Developed knowledge of games and attractions and current and upcoming events to effectively communicate to guests.
  • Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
Finish Line - Assistant Manager
City, STATE, 08/2018 - 03/2019
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Created employee schedules to align coverage with forecasted demands.
  • Monitored security to protect employees, customers and property.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Developed strategy to increase sales and drive profits.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

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Resume Overview

School Attended

  • De Anza College
  • Milpitas High School

Job Titles Held:

  • Front Desk Agent
  • Bowlcade Trainer
  • Assistant Manager

Degrees

  • No Degree
  • High School Diploma

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