- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
Dedicated hospitality professional with 8+ years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and focused team player with expertise in customer relationship management, complex problem solving, strategic planning, time management and project management. Dependable self-starter seeking to leverage background for outstanding hospitality role with professional organization. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, invoicing, and database management. Recognized for exemplary customer service and team collaboration.
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Gn Group – Glenview, IL,
- Personally addressed and welcomed guests to business per day, improving overall customer service and engagement.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to management on daily basis.
- Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Managed customer complaints and rectified issues to complete satisfaction.
- Produced professional and error-free letters, presentations and spreadsheets.
- Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
National Express Corporation – Dallas, TX,
- Key holder, for opening and closing the store Detailed weekly reports to General Manager.
- Identified customer needs and delivered relevant product solutions and promotions.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Met demanding business targets with high efficiency and smooth performance.
- Placed new inventory orders and oversaw correct restocking procedures.
- Motivated and led team members to work together to achieve targets.
- Boosted customer satisfaction ratings by resolving issues quickly.
- Limited utility, equipment, labor and food expenses by implementing cost-control strategies.
- Encouraged, trained and disciplined employees to maximize performance.
- Secured positive customer experiences while executing effective quality assurance practices.
Schlotzsky's Deli – Broken Arrow, OK,
- Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance and efficiency.
- Upheld high standards of productivity and quality in all areas of operations.
- Cleaned and washed all equipment to maintain excellent functionality and productivity.
- Organized and restocked food and beverage supplies to support operations and team productivity.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
- Brought in loads for sorting, storage or disposal according to quality categories.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Assisted management with monthly inventory control and weekly stock ordering.
Martha Raines High School - Katy, TX,
Student Council Executive Committee, Secretary 2010-2013
○ Communicated all Executive Committee correspondences to student body
○ Led the planning of campus-wide events
- SafeServ Certified: Food Handler
- SafeServ Certified: Food Safety Managment Principles
- SafeServ Certified: Texas Alcoholic Beverage Commission
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Resume Overview
School Attended
- Martha Raines High School
Job Titles Held:
- Front Desk Administrator
- Assistant General Manager
- Crew Member
Degrees
- High School Diploma
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