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Front Desk Administrator Resume Example

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FRONT DESK ADMINISTRATOR
Summary

Dedicated hospitality professional with 8+ years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and focused team player with expertise in customer relationship management, complex problem solving, strategic planning, time management and project management. Dependable self-starter seeking to leverage background for outstanding hospitality role with professional organization. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, invoicing, and database management. Recognized for exemplary customer service and team collaboration.

Skills
  • Company standards
  • Salesmanship skills
  • Professional demeanor
  • Effective customer upselling
  • Trained in food safety guidelines
  • Marketing and sales experience
  • Effective sales techniques
  • Equipment operation and maintenance
  • Employee mentoring
  • Food safety understanding
  • Safety standards training
  • Customer service oriented
  • Organizational ability
  • Strong communication skills
  • Budgeting and cost control
  • Inventory monitoring
  • Computer application knowledge
  • Service-oriented mindset
  • Flexible and adaptable
  • Organizing and prioritizing
  • Strong team member
  • Prior store management responsibilities
  • Recordkeeping and bookkeeping
  • Produce knowledge
  • Courteous and professional demeanor
  • Project management abilities
  • Inventory management
  • Product and service knowledge
  • Sales monitoring
  • Customer relations
  • Staff training and development
  • Marketing tactics
  • Motivational leadership style
  • File and data retrieval systems
  • Human resources best practices
  • Data entry
  • Effective planning
  • Hospitality services
  • Ability to prioritize
  • Listening skills
  • Conflict management
  • Cash transactions
  • Attention to detail
  • Decision making
  • Safe serving knowledge
  • Outstanding cleanliness
  • Guest and client satisfaction
  • Time management
Experience
Front Desk Administrator, Hyatt Place Hotel, June 2017-CurrentKaty, TX
  • Personally addressed and welcomed guests to business per day, improving overall customer service and engagement.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to management on daily basis.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Assistant General Manager, Cricket Wireless, June 2016-June 2017Port Aransas, TX
  • Key holder, for opening and closing the store Detailed weekly reports to General Manager.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Met demanding business targets with high efficiency and smooth performance.
  • Placed new inventory orders and oversaw correct restocking procedures.
  • Motivated and led team members to work together to achieve targets.
  • Boosted customer satisfaction ratings by resolving issues quickly.
  • Limited utility, equipment, labor and food expenses by implementing cost-control strategies.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Secured positive customer experiences while executing effective quality assurance practices.
Crew Member, Kabob Korner, July 2016-June 2017Katy, TX
  • Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance and efficiency.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Cleaned and washed all equipment to maintain excellent functionality and productivity.
  • Organized and restocked food and beverage supplies to support operations and team productivity.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
  • Brought in loads for sorting, storage or disposal according to quality categories.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Assisted management with monthly inventory control andweekly stock ordering.
Education and Training
High School DiplomaMartha Raines High School, , Katy, TXDecember 2013
Activities and Honors

Student Council Executive Committee, Secretary 2010-2013
○ Communicated all Executive Committee correspondences to student body
○ Led the planning of campus-wide events

Certifications
  • SafeServ Certified: Food Handler
  • SafeServ Certified: Food Safety Managment Principles
  • SafeServ Certified: Texas Alcoholic Beverage Commission
Professional References

Chance Harris- Hyatt Place Katy

Assistant General Manager Managed/Oversaw all Daily Tasks and Training

(832)545-7679

Kelsie Oliver- Relay for life American Cancer Society

Former Colleague with Daily Communications

(469)223-0284

Keegan Sullivan- Beyond Finance

Former Colleague with Daily Communications

(630)605-6579

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Resume Overview

Companies Worked For:

  • Hyatt Place Hotel
  • Cricket Wireless
  • Kabob Korner

School Attended

  • Martha Raines High School

Job Titles Held:

  • Front Desk Administrator
  • Assistant General Manager
  • Crew Member

Degrees

  • High School Diploma

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